Cargo Services Clerk

Position Overview:

This position interfaces directly with the customer and is responsible for processing cargo bookings or import/export documentation within established deadlines and regulatory requirements. Receives, reconciles, consolidates, and summarizes documents and information from customers.

Key Responsibilities:

• Ensure that all documentation is submitted timely, as required.
• Check documents, make necessary corrections, and distribute them to corresponding customers to meet their respective deadlines.
• Collects Bills of Ladings for all assigned customers; checks the information on all documentation for accuracy and disseminates for processing.
• Inform all customers of cargo arrivals/departures via email/fax with an arrival/departure notice and a copy of the bill of lading. Securing confirmation and file in the master file.
• Secure original bills of lading properly endorsed and delivery orders.
• Check that cargo is properly released.
• Coordinate and enter all data into the Stevedore Terminal Management System (STMS).
• Heavy phone communications are answering any questions and informing customers of situations.
• Performs other related duties as assigned.

Candidate Requirements:

• Minimum two (2) years of experience in Customer Service and Import Documentation in the Maritime industry required.
• High school diploma or equivalent.
• Intermediate to advanced experience with MS Word, Excel, Outlook
• Moderate to advanced typing skills and 10-key by touch (40-45 wpm)
• Advanced communication skills in English to communicate with customers.
• Ability to follow procedures and instructions.
• Ability to establish and maintain effective working relationships with customers and fellow employees.
• Ability to exercise independent judgment within established systems and procedures.
• Possess organizational and time management skills with the ability to prioritize and be detail-oriented.

Physical Requirements and Working Conditions:

• Ability to work a flexible schedule, extended hours, holidays, and weekends as needed.

• The employee must sit for long periods and move to and from other locations within the office and terminal.
• The employee must occasionally lift and move up to 10 pounds.

• Work is performed primarily in the office.
• The employee is occasionally exposed to dust, fumes, airborne particles, and toxic or caustic chemicals.
• The noise level in the work environment is usually quiet to moderate.
• Must be able to work extended hours, weekends, or holidays, on occasion.