What are the responsibilities and job description for the Technology Support - Temp position at Gulf Winds Federal Credit Union?
About Gulf Winds
Gulf Winds Credit Union offers innovative financial tools that give our members freedom to live life with their finances under control. Since our founding in 1954, we have grown from a single branch in Pensacola, Florida, to a regional institution with over $1 billion in assets and 83,000 members across Florida, Alabama, and Georgia. From daily banking needs to investment services, our members aren’t treated like an account number, but as part of the family.
Our Values
We are guided by our core values of Integrity, Care, Growth, and Innovation and are dedicated to our members, our community and each other.
Integrity
We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility.
Care
We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else.
Growth
We set ambitious goals, provide personal development opportunities, and encourage results.
Innovation
We challenge the status quo to enhance the member’s experience and solve tomorrow’s challenges today.
Working at Gulf Winds
Working at Gulf Winds is not just a job, it’s a career. We’re hiring collaborative, motivated people who want to love what they do. We are forward-thinking and family oriented. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect :
- Open and transparent communication with your leaders
- Consistent coaching and opportunities to improve performance.
- Collaborative and team-focused environments
- Short and long-term professional development
- Opportunity to participate in cross-functional projects.
With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast.
Job Description
Pay Range : Starting at $15.50 an hour
Role :
This position will expand real-world experience for a junior technician or a student studying Information Technology. The position will assist in providing user support, troubleshooting issues, and configuring new devices. The time frame for this position is 6 months and the start and end dates are flexible.
Essential Functions & Responsibilities :
Assists in troubleshooting and maintenance PC and peripheral issues for Credit Union staff.
Install and configure hardware and software to support Credit Union staff
Provide user technical support utilizing various Gulf Winds tools.
Assist remote team members with PC and software issues.
Other duties as assigned.
Performance Measurements :
Meets department standards for response to team member requests for assistance with hardware, software, or other issues. Actively listen to customers to understand their business needs.
Meets department standards for resolution, troubleshooting, and assisting when hardware or software issues occur. Properly document issues on appropriate report to ensure future solutions / avoid future issues.
Interview customers to gather information useful in providing recommendations and solutions to a technical problem.
Receive customer calls to provide step-by-step guidelines for the solution of a technical issue.
Provides information to management regarding key operating issues affecting the department and relays input from team on pertinent issues.
Communicates impactful changes appropriately and ensures any modifications have been tested before they are put into production, working with training as needed to ensure users are prepared.
Ensures adequate communication is maintained to all appropriate parties.
Knowledge and Skills :
Experience : The role can be learned in hours, days, or weeks.
Education : A high school education or GED.
Interpersonal Skills : Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
Other Skills :
Junior or Senior majoring in Information Technology, Management Information Systems, or other relevant disciplines.
Responsible and timely
Ability to provide premiere customer service.
Strong written communication skills.
Excellent organizational, interpersonal, and analytical skills.
Keen eye for detail.
Ability to work independently and as part of a team.
Physical Requirements : Expected to work between 8 : 00 a.m. and 5 : 00 p.m. but may be required to work nights and / or weekends. Expected to work 20-24 hours per week. Must adhere to safety rules and regulations.
Work Environment : Office Location : Office is located at 220 E. Nine Mile Rd. in Pensacola. This position is expected to work out of the office and follow all safety protocols.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Gulf Winds is an Equal Opportunity Employer. Drug Free Workplace.
Salary : $16
