Technical Support Supervisor III

TECHNICAL SUPPORT SUPERVISOR III

Support Department

Eglin AFB

Open Position Request Number: R-P-25

CLASSIFICATION: Technical Support Supervisor III

GRADE: Exempt; Regular Full-time

LOCATION: Range Services, Eglin AFB, FL – On Site

ESSENTIAL FUNCTIONS: This exempt position will report to the Section Manager or Director. The position supervises E-OMS employees involved in operations, maintenance and/or testing. Will perform oversight of day to day activities/personal involved with Fixed Target (FTGT) scheduled resource in CSE, test support requirements and maintenance of infrastructure and grounds located on Eglin AFB. This applicant will be required to plan for and coordinate with other sites for resource requirements possible including range support, land, air and safety profiles. Advanced knowledge of the Service Order module required, to include writing work orders and performing estimates. Will use Resource Allocation Schedule Management (RAAM)to integrate with CSE and PIMS in order to efficiently and effectively schedule correctly trained/qualified personal to schedule missions and directives. Works independently with some support from higher level supervisors or members of management. This supervisor plans, prioritizes and assigns work; implements policies and procedures; recommends improvements in operations, testing and/or maintenance methods; equipment operating procedures and working conditions.

GENERAL DUTIES:

• Review of customer requirements; preparation of estimates, material lists, labor requirements and completion times.
• Determines scope of work for programs; prepares formal documentation describing overall support as it applies to sub-contracting work and writing work orders for internal support.
• Works with internal and Government customers to maintain project schedules and provides recommended corrections to schedule(s) as required.
• Monitors spending to ensure costs are projected to be on budget.
• Responsible for preparation of: Statements of Work (SOW), Requests for Quotation (RFQ) and/or Requests for Proposal (RFP) when required, or when sub-contracting out work.
• Uses discretion and independent judgment to interpret project support requirements.
• Provides formal briefings and status updates to senior management and/or customers as required.
• Formulates and executes daily work schedules and assigns employees and teams as needed to accomplish daily tasks to achieve desired outcomes on time and on-budget.
• Assists the section Manager in evaluating employee performance, tracking overtime, selecting employees for specialized work, and ensuring good maintenance and housekeeping are observed.
• Incumbent must exercise discretion and independent judgment in resolving problems, to ensure adequate safety at all times.
• This applicant will be required to plan for and coordinate with other sites for resource requirements possible including range support, land, air and safety profiles.
• Advanced knowledge of the Service Order module required, to include writing work orders and performing estimates.
• Reconciles all computer based resources for accuracy while managing directives to ensure they are accomplished on-time, with-in budget and in a safe manner.
• Participates in the hiring of new employees by conducting interviews and making hiring recommendations.
• Counsels employees on disciplinary issues and evaluates employee performance.
• In addition, this supervisor ensures effective employee relations; provides employee coaching and development; resolves employee issues; balances quality, productivity, cost, safety and morale to achieve positive results in a timely manner in all areas.
• Manages site performance measures and provides regular progress reports to management.
• Tracks absenteeism, time-keeping, leave request, and approves leave request, timekeeping and purchase requisitions.
• Is responsible for all other duties as assigned.

OTHER DUTIES: Review of pertinent directive information, coordination with appropriate agencies in regards to compliance with company and USAF safety, environmental, etc. requirements. Knowledgeable skills and abilities in software program applications; used for report creation, cost tracking, planning and analysis. Knowledge of Eglin range operations, range capabilities, and training range operations is highly desirable. The understanding of Civil Engineering’s processes and procedures to include contract by requester (CBR) and digging permits. Sound, practical knowledge of Timekeeping, Logistics and Maintenance modules in PIMS highly desirable. Additional duties may be assigned to support contract/mission requirements in job-related areas. Incumbent may be required to fill-in as Section Manager during her absences.

EDUCATION/EXPERIENCE REQUIREMENTS: Incumbents must be a High School graduate (or have equivalent GED) combined with experience in supervision of groups of ten or more employees. Fifteen years’ construction experience with seven years’ experience on the Eglin range contract is highly desirable. A Bachelor’s Degree in the leadership and management field is advantageous.

OTHER REQUIREMENTS: This challenging position requires advanced leadership and managerial skills, as well as good functional knowledge of Microsoft Word, Outlook and Excel programs as well as PIMS modules. Creates reports for cost tracking, planning and analysis. Successful applicants must have forward-thinking vision of what needs to be done, as well as the patience to lead long-term employees in new directions. Good speaking, writing and time management skills will be vital. Candidates must be eligible to obtain and maintain a Secret security clearance. Well-developed skills with Microsoft Word and Excel as well as technical writing experience highly desirable. Supports E-OMS operational objectives. Observes company Quality, Safety, Environmental, Security and Administrative policies; supports Process Improvement.

WORK ENVIRONMENT: This position may function in a variety of environmental conditions both inside and outside, depending on mission requirements.

PHYSICAL DEMANDS: This position will be subject to substantial movements (motions) of the wrists, hands, and/or fingers. Must be able to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal. May require sitting for long periods of time. Some lifting of up to 50 pounds, standing, bending, stooping and climbing may be required.

Note: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not intended to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

Reliance Test & Technology, LLC is proud to be an Affirmative Action & Equal Employment Opportunity Employer. Reliance Test & Technology, LLC is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination.

All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding, or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state, or local laws or protected class.

Reliance Test & Technology, LLC maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Any person with a disability needing special accommodation for the application process please contact Human Resources.

Applicants must currently hold or be able to obtain and maintain the proper US DoD issued security clearance, which requires US Citizenship. Security clearance eligibility may be discussed during the interview phase. Employment and start date are contingent upon the candidate receiving the required US DoD issued interim security clearance.