What are the responsibilities and job description for the Service Advisor position at Gulfport Nissan?
We are seeking experienced Service Advisors to join our team. Our high-volume shop is fast-paced, productive, and a great work atmosphere!
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and service repairs/maintenance. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Benefits
- Medical, Dental & Vision
- Group Insurance Plans & Discounts
- 401K Retirement Savings Plan
- Paid Vacation and Holidays
- Disability Insurance
- Basic Life, Dependent & Accident Insurance
- Growth Opportunities
- Paid Training
- Employee Purchase Incentives
- Family Owned & Operated
- Long Term Job Security
- Health & Wellness
- Flexible Work Schedule
- Discounts on Products & Services
- Direct Deposit
Responsibilities
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Advise customers of estimated service and repair costs and review details of service/repair invoice to gain their understand of all services provided.
- Distribute work between technicians efficiently
- Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Clean & valid driving record license
- Willing to submit to a pre-employment background check & drug screen
- Basic understanding of vehicle system
- Superior customer service skills
At Gulfport Nissan, our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Gulfport Nissan is absolutely critical to its success. As a family-owned & operated business, we consider each employee and extension of our family. We promise to deliver the same award-winning service and value that our community has come to expect from our dealership through the years.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
