What are the responsibilities and job description for the Service Advisor position at Purvis Total Car Care LLC?
Job Overview
We are seeking a dedicated and knowledgeable Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers seeking automotive services. Your expertise in automotive repair and customer service will ensure that clients receive the best possible experience while their vehicles are being serviced. You will be responsible for assessing customer needs, recommending services, and facilitating communication between customers and technicians.
Duties
- Greet customers promptly and professionally, assessing their automotive service needs.
- Communicate effectively with customers regarding vehicle issues, service recommendations, and repair options.
- Utilize your knowledge of automotive repair to upsell additional services that enhance vehicle performance and safety.
- Maintain accurate records of customer interactions, service orders, and repairs performed.
- Collaborate with mechanics and technicians to ensure timely completion of services.
- Provide clear explanations of repairs and maintenance performed on vehicles, including air brake systems, shocks struts, and other components.
- Manage customer expectations regarding service timelines and follow up on any outstanding issues.
- Stay informed about dealership policies, promotions, and new automotive technologies to effectively assist customers.
Qualifications
- Previous experience in a service advisor role or similar position within the automotive industry is preferred.
- Strong knowledge of automotive repair processes, including auto service management and auto body repair.
- Familiarity with mechanical systems such as air brakes and shocks struts is highly desirable.
- Excellent communication skills with a focus on customer satisfaction.
- Ability to upsell services based on customer needs while maintaining integrity in recommendations.
- Proficient in using dealership management software or similar systems to track service orders and customer interactions.
- A positive attitude with the ability to work well in a team-oriented environment.
Join our team as a Service Advisor where your skills in automotive service will be valued, and your commitment to customer satisfaction will shine!
Job Type: Full-time
Pay: From $750.00 per week
Benefits:
- Employee discount
- Paid time off
Shift:
- Day shift
Work Days:
- Monday to Friday
- No weekends
Ability to Commute:
- Purvis, MS 39475 (Required)
Ability to Relocate:
- Purvis, MS 39475: Relocate before starting work (Required)
Work Location: In person
Salary : $750