What are the responsibilities and job description for the Service Advisor position at Gull Boats & RV?
If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than a Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details.
Job Responsibilities
- Attitude is everything—greet service department customers promptly and courteously
- Listen to each customer and articulate repair needs to techs
- Upsell recommended/additional services using low pressure, high integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores per dealership standards
Compensation
- Compensation is performance-based and will be a salary plus commission.
- $40,000 to $70,000 per year.
Education and Experience
- A high school diploma or equivalency degree is required.
- 2 years of experience as service advisor is preferred
- Experience in the RV & Marine industry is preferred
Benefits
Benefits include medical insurance, dental & vision coverage options, 401K retirement savings plan with employer match, vacation time, holiday pay, company paid continuing education and huge employee discounts.
Benefits
- Excellent earning potential and advancement opportunities
- Medical benefits package with multiple plan options to choose from, including vision and dental
- 401(k) retirement plan with employer match
- On-site employee daycare
- Holiday pay and vacation time
- Employee discounts
- Employee borrow program (take a camper and GO CAMPING)
- Profit sharing
Gull Boat's Commitment to You
- Opportunity to work in a family-oriented environment where work-life balance matters
- Growth and advancement opportunities
- Team building activities and events throughout the year
- The opportunity to be a part of a team in a booming industry that works together to provide every customer with the best experience possible
Relocation
Montana has become the spot to be. Kevin Costner and his Yellowstone and 1883 have single-handedly helped Montana become discovered. If you want to move here, please know that we have stoplights, hitching posts still exist in some small towns, and the church is still the busiest place to go on Sundays. It's a safe place to live and a great place to raise a family looking for adventure. The cost of living is far lower than in other parts of the country. If you've ever dreamed of moving to the northwest, now may be the time to turn a dream into reality!
About Our Dealership
Gull Boats & RV in Missoula, MT, was started in 1941 by Bob Anderson Sr., but back then, it was called Gull Boats. Bob Sr. began by manufacturing boats, out of an incredible new-fangled material called fiberglass, in his parent's garage, where the Depot Deck is currently located. In those days, it was unheard of to be a landlocked boat manufacturer. Despite this (or because of it), his boats became a huge success. Soon, Gull's dealer network spread to Florida. Word of the quality of his boats was spreading. In the mid-'70s, three of Bob Anderson's sons, Bob Jr., Denny, and Mike, took over after working there during their youth. As the business grew, the boys moved down the road into a new larger location and continued to expand the business. RVs were added 20 years ago, and things have been rocking & rolling ever since. We are proud to be Missoula's "original" boat dealer and look forward to serving the great-grandchildren of some of our Dad's first customers. Thanks for 70 years in Western Montana! At Gull, we always seek driven people to join our team. If you are interested in any positions listed, please complete our online application.
EEOC
Our company maintains a firm policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.
Salary : $40,000 - $70,000
