Sales Coordinator

Sales Coordinator- Full-Time- (Dual-Property)- Renaissance Allentown and Moxy Allentown

• 
  $18.00-$20.00 per hour, depending on experience.
• Must pass criminal background check.
  

SUMMARY

The purpose of the Sales Coordinator is to perform clerical, administrative, and other duties to assist the DOSM, and Sales Managers in the operation of the Sales department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service:

• Maintains guest service as the driving philosophy of the operation
• Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
• Committed to making every guest is satisfied
• Develops added-value customer service programs
• Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
• Meets or exceeds guest satisfaction measures
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Implements and practices guest service initiatives, trains, and performs to Gulph Creek Hotel Standards

Sales Coordinator Operations:

• Check mail and all Sales and Catering Manager’s in boxes
• Print out GRC for GM….print current month-Dec 31
• Site inspection forms
• Aid and assist DOSM in preparation for Revenue Meting.
• Run Group Arrival for that week starting with Wednesday for the next 10 days from STS
• Input actual group pick up #s from the previous day’s group in to STS.
• Answer phones. “Take No Messages” and make sure our customers are always getting a live person.
• Check to make sure all commission requests for groups are handed in.
• Get with Sales Team for any VIP arrivals that might require welcome letters.
• Check with Sales Team for any VIP arrivals that might require welcome letters.
• Input actual group pick up #s from the previous day’s groups in STS.
• Check with Sales Team for any VIP arrivals that might require welcome letters.
• Help prepare for weekly Priority Club Reception.
• Check Mail and all Sales and Catering Manager’s in boxes.
• Input actual group pick up #s from the previous day’s groups in STS.
• Check with Sales Team for any VIP arrivals that might require welcome letters.
• Print GRC for the next 10 days from STS and place a copy in each sale’s and catering manager’s boxes.
• Take any orders for office supplies.
• Prepare any updates on resume pack made prior to staff meeting at 2:30pm and give an updated pack to DOSM.
• File any past group contracts into the master file in alphabetical order in the master filing cabinet. (Basically file group contracts into history or file)
• Calls any client’s who rooming lists and cut off dates are approaching. Get with each Sales Manager to see what group still has to hand in a rooming list. Any client’s whose cut off is approaching, please call them with their pick up thus far.
• Attend weekly Sales Meeting and take minutes.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Gulph Creek standards and regulations to encourage safe and efficient hotel operations.
• Other duties may be assigned.
• Responsible for the daily operations of the Sales department including clerical and record keeping duties.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• At least 1 year of progressive experience in a hotel or related field required.
• High School Diploma or equivalent required

LANGUAGE AND MATHEMATICAL SKILLS

• Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
• Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs

REASONING ABILITY

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of actions quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace; include anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, and etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS

None required at this time.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear
• Frequently required to reach with hands and arms
• Occasionally required to stoop, kneel, or crouch
• Occasionally lift and/or move up to 30 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus

BENEFITS

• Medical, dental, and vision insurance.
• Matching 401K.
• Paid time off to use within the first year.
• Paid vacation after one year.
• Six paid holidays.
• Marriott rooms discount on hotel stays worldwide.