F&B Cashier/Barista

Position Summary

The F&B Cashier / Barista is responsible for providing AAA 4-Diamond customer service while serving food and beverages to guests. The ideal candidate must be courteous and efficiently interact with Guests to ensure their satisfaction when they first arrive as well as while they are dining. The incumbent is expected to handle tendering transactions accurately and efficiently and consistently completing the steps of service according to department standards, all while maintaining a clean and organized workspace.

About Us

At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:

Love : Love your brothers and sisters and share with them.

Truth : Be true in everything you do. Be true to yourself and to your fellow Humans.

Respect : You must give respect if you expect respect. Respect everyone, all persons, and all the things created.

Bravery : To do what is right, even in the most difficult of times.

Honesty : Be honest in every action and provide good feelings in your heart.

Wisdom : We cherish knowledge; wisdom is used for the good of the people.

Humility : Know that you are equal to everyone else, no better, no less.

In This Role

• Maintain a professional and courteous attitude, ensuring positive guest interactions by always demonstrating Gun Lake Casino Resort's AAA 4-Diamond service standards.
• Follow the Steps of Service as outlined by the F&B Department to ensure guest satisfaction and consistently high secret-shop scores.
• Responsible for practicing, supporting, and promoting Gun Lake Casino Resort's "Unsurpassed Service" standards at all times.
• Have complete knowledge of all menu items including their preparation, ingredients, cooking methods, portions, and prices. This includes all bakery/deli case items and beverages.
• Be aware of activities in the venue including, but not limited to, the service standards of bussing tables, station assignments, special functions, and the availability of particular items.
• Ensure the efficient and smooth operation of the venue by alerting management of any guest opportunities, including, but not limited to, service opportunities, food quality issues, and any Guest experience flaws (temperature, lights, etc.).
• Ensure proper service by being aware of the business volume and capacity as well as identifying Guest opportunities in advance and addressing them immediately and assisting in any way possible.
• Greet the Guests pleasantly, quickly, and efficiently in an "Unsurpassed Service" utilizing department standard procedures. Ensure Team Member safety by being alert and identifying any safety hazards both in the restaurant and in the immediate vicinity on the casino floor and notifying management or appropriate personnel immediately. Ring in carry-out and dine in orders for Team Members and Guests and ensure that all orders have all necessary items for accuracy.
• Be able and willing to participate in, and pass Barista Training with a mandatory 80% test pass rate
• Responsible in memorizing the steps in creating custom craft coffee beverages, ingredients, and procedures
• Ensure the proper maintenance and cleanliness of all equipment, including but not limited to the espresso machine, Turbochef, and Hot Dog Roller, per standards laid out by management
• Stock and rotate all food items according to FIFO (first in / first out) standards.
• Demonstrates a sense of urgency while multi-tasking and can work in an environment that has extreme business levels at times while maintaining high-quality product and service delivery.
• Responsible for promoting, selling, and upselling items during transactions.
• Remove debris (napkins, straws, etc.) from the floors, counters, dining area and surroundings as necessary. This includes condiment or trash stations.
• Comply with Board of Health Standards and safety rules & regulations as established by the company.
• Inform the immediate supervisor of any product shortages and equipment needs.
• Have detailed knowledge of the resort and its amenities.
• Responsible for register bank and all money, charges, and comps collected during a shift.
• Must maintain accurate cash handling and blind drop procedures when using a cash bank in accordance with department policies.
• Serve alcohol responsibly in accordance with Alcohol Awareness training.
• All other duties as assigned.
  
  

Essential Qualifications

• Must be at 18 years of age.
• High School Diploma or GED required.
• One (1) year of prior experience preferred.
• Ability to work effectively in a high-volume environment while maintaining proper portion control, safety, health, and service standards.
• Must have cash handling experience. Must be willing and able to participate in ongoing training.
• Must hold/maintain certification with food handling procedures (ServSafe) and Alcohol Awareness (TIPS) and / or the ability to gain/maintain training requirements from both programs. If not already certified, training will be provided.
• Must manage time effectively with minimum supervision.
• Ability to communicate effectively with guests, Team Members, and management in both written and verbal form.
• Ability to demonstrate sound judgment and mature decision-making.
• Must be able to handle a flexible schedule.
  
  

Physical Requirements

• Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
• Ability to read, write, and input data into the computer.
• Must have the manual dexterity to operate job-related equipment.
• Must have the ability to access all properties and areas.
• Requires the ability to bend over regularly, and to twist at the torso to complete job duties.
• Must be able to lift up to 50 pounds, push up to 250 pounds on a pushcart, and enter walk in coolers & freezers of between -10 to 40 degrees without assistance.
• Ability to stand for the duration of the assigned shift.
  
  

Work Conditions

Work is typically on the casino floor. Work areas may be warm, cold, or noisy and may contain second-hand smoke. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.

Disclaimer And Conditions Of Employment

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.

Indian Preference

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.

Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.