Rewards Center Representative

Position Summary:

The Rewards Center Representative is responsible for providing consistent, courteous service to Guests while promoting the GLC Rewards card and marketing/promotional events.

About Us:

At Gun Lake Casino, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino and embody the core values of the Seven Grandfather Teachings:

Love: Love your brothers and sisters and share with them.

Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.

Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.

Bravery: To do what is right, even in the most difficult of times.

Honesty: Be honest in every action and provide good feelings in your heart.

Wisdom: We cherish knowledge; wisdom is used for the good of the people. 

Humility: Know that you are equal to everyone else, no better, no less.

In this Role:

• Contributes to a high energy, fast-paced environment that provides guests with an entertaining, fun, dynamic, unsurpassed service.
• Always provides a high level of customer service.
• Maintain a working knowledge of the property as well as all marketing, promotional and special event initiatives.
• Responsible for enrolling guests into the property’s GLC Rewards program while maintaining a high level of data accuracy.
• Respond to guests’ requests, complaints and/or inquiries while being courteous and prompt.
• Responsible for always practicing, supporting, and promoting Gun Lake Casino’s “Unsurpassed Service Standards.”
• Maintain a high level of personal integrity on and off duty.
• Practice teamwork, support fellow Team Members, and create an energized, positive, team-oriented work environment.
• Interact with Guests in a friendly and courteous manner and handle all Guest opportunities promptly.
• Must be able to effectively communicate both written and verbally with Guests, Team Members, and Management.    
• Maintain excellent grooming and uniform standards. 
• All other duties as assigned.

Essential Qualifications:

• One (1) plus years of experience in customer service or hospitality required.
• Must have ability to efficiently and accurately key in data into database.
• Must be at least 21 years of age. 
• Must possess a High School Diploma or GED.
• Work experience in the gaming or hospitality industry is preferred.
• Must obtain a Gun Lake Tribal Gaming License 

Physical Requirements:

• Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
• Must have the manual dexterity to operate job-related equipment. 
• Ability to sit, walk, stand, run, and climb stairs for the duration of shift.
• Must have the ability to access all properties and areas.
• Must be able to lift up to 50 lbs. with or without assistance.
• Ability to read, write and input data into the computer.
• Ability to stoop, crouch and kneel.

Work Conditions:

Work is typically in an office environment or out on the casino floor. Work areas may be warm, cold, or noisy. Tasks may be required to perform from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.

Disclaimer and Conditions of Employment:

The above statements describe the general nature and level of work performed by persons assigned to this job. These statements are not an exhaustive list of all required responsibilities, duties, and skills.  

All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires passing a criminal background investigation and drug test.   

Indian Preference:

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies. 

Gun Lake Tribal Gaming Authority reserves the right to change the job description as necessary.