What are the responsibilities and job description for the Telephone Service Assistant - 0.7 FTE position at Gundersen Health System?
Love medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today.
Schedule Weekly Hours
28
Join our team as a Telecommunications Service Assistant and contribute to providing exceptional service to our patients, families, and staff!
What You'll Do
As a Telecommunications Service Assistant, you will be responsible for handling external and internal phone calls for GHS departments/staff on the Onalaska or La Crosse main campuses, while maintaining an empathetic, calm, and professional manner. Our software application tools provide the screening questions and appropriate call flows required to determine the best outcome for the caller and support our various directives. Pager and on-call schedule administration/activation, emergent events, documentation, and clerical duties are included in many of our call flows.
What's Available: 0.7 FTE: 56 hours bi-weekly
Schedule After Training
What You'll Need
We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.
Equal Opportunity Employer
Schedule Weekly Hours
28
Join our team as a Telecommunications Service Assistant and contribute to providing exceptional service to our patients, families, and staff!
What You'll Do
As a Telecommunications Service Assistant, you will be responsible for handling external and internal phone calls for GHS departments/staff on the Onalaska or La Crosse main campuses, while maintaining an empathetic, calm, and professional manner. Our software application tools provide the screening questions and appropriate call flows required to determine the best outcome for the caller and support our various directives. Pager and on-call schedule administration/activation, emergent events, documentation, and clerical duties are included in many of our call flows.
What's Available: 0.7 FTE: 56 hours bi-weekly
Schedule After Training
- Week 1: Monday-Wednesday 12:00pm-5:00pm & Friday and Saturday 3:00pm-11:00pm
- Week 2: Monday-Friday 12:00pm-5:00pm
- Onsite at our Onalaska, WI - Support Services Building
What You'll Need
- High School Diploma or equivalency
- Strong customer service skills
- Excellent problem-solving abilities and attention to detail
- Proficient in using computer systems and software applications
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
- Benefits: In addition to medical and dental, we have pet insurance and a substantial contribution to retirement
- Work/life balance: 24/7 Employee Assistance Program for employees and their families, generous PTO and paid holidays
- Health/Wellness: GunderZen Relaxation Room including massage chairs, corporate gym and yoga, local gym discounts
- Professional Development: Tuition Invest Program totaling up to $2k per year, access to a catalogue of hundreds of internal courses, corporate incubator, Career Development Center
- DEI: 12 months of Celebration to include monthly educational events
We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.
Equal Opportunity Employer
Salary : $2,000
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