Hospitality Specialist

Job Title: Hospitality Specialist

Location: Omaha

Reports to: Store Manager

Salary varies upon experience and qualifications: $15-$19

Position Summary:

Gunderson’s Jewelers is seeking a warm, engaging, and service-oriented Experience Liaison to create an exceptional first impression for every guest. As the first point of contact in our showroom, this individual will greet customers with a warm welcome, offer refreshments, and seamlessly introduce them to a jewelry specialist. Additionally, this role requires strong phone etiquette, the ability to communicate effectively with both customers and sales professionals, and a commitment to ensuring a luxurious and comfortable shopping experience.

Essential Functions:

· Greeting each guest warmly upon arrival, creating an inviting and hospitable atmosphere.

· Offer and serve refreshments, ensuring all beverages (coffee, water, champagne, etc.) are stocked, chilled, and elegantly presented.

· Maintain the refreshment station, ensuring cleanliness, organization, and availability of all items.

· Facilitate smooth introductions between guests and jewelry specialists, ensuring a seamless transition into their shopping experience.

· Communicate effectively with both customers and sales professionals, ensuring seamless coordination and a personalized experience for every guest.

· Assist in managing guest flow, monitoring customer needs, and coordinating with sales professionals to minimize waiting times.

· Engage with customers while they wait, providing light conversation and answering general inquiries to enhance their visit.

· Observe the showroom to anticipate guest needs, proactively enhancing their overall experience.

· Handle incoming phone calls with professionalism, providing information, directing calls, and taking messages as needed.

· Uphold the Gunderson’s Jewelers standard of excellence by ensuring every customer feels valued and attended to.

· Other duties as assigned.

Job Requirements:

· High school diploma or equivalent required

· Prior experience in hospitality, luxury retail, or customer service preferred.

· Exceptional interpersonal skills with a warm and welcoming demeanor.

· Strong phone etiquette with the ability to manage calls professionally and efficiently.

· Highly organized and detail-oriented with the ability to multitask in a fast-paced environment.

· Excellent verbal communication skills with the ability to engage comfortably with both customers and sales professionals.

· A passion for luxury service and enhancing customer experiences.

· Strong sense of integrity

· High level of confidentiality required

· Ability to work full-time hours

· Ability to stand for 6-8 hours a day

· Ability lift 15lbs <

Consequence of Error:

Errors in completion of position duties can result in customer dissatisfaction, which can directly or indirectly affect the entire company

Working Conditions:

This position is for 40 hours per week. Flexible hours and overtime are required during holidays, inventory, and special events

The activities listed above are those anticipated as being necessary for performance of the duties of this position. Other non-essential functions may be assigned at the discretion of management.

Acknowledgment:

I have read and understand this job description and I am capable of performing the duties and requirements of this position.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Experience:

• Hospitality: 2 years (Required)

Work Location: In person

Salary : $15 - $19