Front Desk / Guest Services Associate (Seasonal: May - October 2025)

As a Front Desk / Guest Services Associate at Gunflint Lodge & Outfitters, you will serve as a friendly resource for welcome and engagement with all guests, both in-house and those planning a visit to Gunflint. You will provide outstanding guest service to lodge guests and help future guests arrange life-changing stays.

We are looking for enthusiastic individuals who enjoy wilderness adventure and who love the outdoors – and can share their enthusiasm with guests. In this role, you will answer guest questions, provide basic orientation to Gunflint Lodge, manage scheduling & point of sale, and serve as a critical point of contact between guests and other Gunflint staff members.

ESSENTIAL DUTIES

• Interact frequently with guests to provide high-quality experiences.
• Take guest reservations for rooms and all amenities & activities via telephone, e-mail, and in person to maximize revenue and guest experience.
• Respond to guest needs and anticipate those not yet raised.
• Inform guests of activities available at the resort and elsewhere along Gunflint Trail.
• Use computer to check guests in and out and take payment for rooms and gift shop purchases.
• Oversee guest departure process, ensuring accounts are properly charged, correct statements are provided, and ensuring guest satisfaction while encouraging future visits.
• Conduct opening and closing processes for the Lodge front desk.
• Respond to guest concerns and complaints in a professional manner.
• Respond to letters, e-mails, and phone call inquiries regarding reservations, rates, services, and visit planning.
• Receive daily USPS shipments and sort to staff mailboxes.
• Use two-way radio to communicate with Housekeeping and Maintenance to verify that guest rooms are ready and to coordinate addressing guest requests.
• Use two-way radio to communicate with Recreation/Activities staff to ensure timely guest care and engagement.
• Manage merchandising and sales for gift shop areas.
• Dust, vacuum, sweep, and otherwise ensure cleanliness & tidiness of the front desk, lobby, and gift shop areas.

OCCASIONAL DUTIES

• Restock, price, and arrange gift shop displays, including regularly stocking beverage cooler and folding & stocking clothing for purchase.
• Other duties as assigned.

QUALIFICATIONS

• High school diploma or equivalent
• Positive, guest-focused attitude
• Organized, extreme attention to detail
• Ability to work calmly and effectively under pressure, especially with guests and other staff members
• Strong communication skills
• Work well independently and as part of a team

PHYSICAL DEMANDS

The demands described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.

• Ability to speak and hear, including on the phone.
• Ability to work in a standing position for periods of time.
• Manual dexterity for typing, writing, sorting, etc.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.

• Primarily in an indoor setting.
• Occasional exposure to heat/cold from the natural environment.
• The noise level in the work environment is usually low to moderate.

WAGE RANGE: $15-17 per hour