What are the responsibilities and job description for the Guest Services Representative (Front desk) position at Radisson Duluth-Harborview?
The Radisson Duluth is now accepting applications for Guest Service Representative. (Front Desk) Experience is a plus, but not a must, we will train the right candidate. The qualified candidate will have an outgoing personality, be a team player with skills with dealing with people on a one to one basis. We are currently looking for Full and part time associates. This is a great position for College Students.
ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned.
Register guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates. Prepare for all group check-ins and outs, VIP arrivals, and any special assignments.
Pre-register; block reservations following hotel rate structures, discounts, and sales strategies.
Respond to guest request promptly; promote hotel services, facilities, and outlets. Provide guest with information such as local attractions and directions to increase guest satisfaction.
Resolve minor guest complaints to their satisfaction, and inform supervisor or manager of major problems, complaints, disturbances or dissatisfied guests.
Walk guests in a professional and courteous manner according to procedures.
Book reservations for the guest.
Handle departmental accounting of moneys, receipts, guest accounts and other forms of credit; post all charges; complete cashiers reports, prepare deposits and count bank.
Control, issue and release guest safe-deposit boxes.
Protect the privacy of guest.
Answer and transfer all phone calls.
Complete other tasks as assigned.
QUAIFICATIONS TO perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be guest oriented.
Must be able to provide and clarify information so that co-workers, customers, and suppliers understand and can take action.
Requires working knowledge of the Front Desk aspect of Hotel services, policies or operations and general knowledge of the hotel.
Must understand the reservations process including the role of the distribution channels and reservations flow.
Must be knowledgeable of all events/function in the hotel during work shift.
Must be knowledgeable of hotel and the product handles.
Must have a working knowledge of area surrounding the hotel.
Must have ability to multi-task.
Must be able to stay focused under pressure.
Must be able to problem solve.
Must be computer literate; typing and word processing helpful and have good written and interpersonal communication skills.
LANGUAGE SKILLS
English is a must and other languages are a plus.
MATHEMATICAL ABBILITIES
Basic arithmetic.
EDUCATION and/or EXPERIENCE
High School Diploma or Equivalent.
Previous experiences a plus.
PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pulling out cash drawers, keys drawers, and safety deposit boxes.
Bending and lifting may be required.
Continuos standing required to service guests.
What we do for you.
Competitive pay
Medical (FT)
Dental (FT)
Vision (FT)
Health Savings Account (FT)
A hot meal during your shift
Parking for your Automobile (available most times)
On the Duluth Transit line
Hotel discounts around the country
If you are that star we are looking for, we want to hear from you!!! Please send your resume to the email address provided, and we will contact you.
Job Type: Part-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $16