What are the responsibilities and job description for the Gift Shop Manager position at Gurney's Montauk?
About Us:
Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.
Job Summary:
The Gift Shop Manager oversees the daily operations of the resort's boutique retail store, which features a curated selection of Gurney’s-branded merchandise and luxury third-party brands. This position is responsible for driving sales, managing inventory, leading the retail team, and ensuring an exceptional guest shopping experience in line with Gurney’s brand standards.
Key Responsibilities:
- Lead all retail operations, including staffing, merchandising, and visual presentation.
- Select and maintain a well-curated assortment of resort wear, accessories, wellness products, and exclusive Gurney’s merchandise.
- Develop and maintain relationships with premium vendors and brand partners.
- Train, schedule, and manage retail associates, providing clear sales goals and coaching to achieve them.
- Oversee all aspects of inventory control, ordering, and loss prevention.
- Analyze sales trends and guest feedback to inform purchasing and pricing decisions.
- Ensure all displays are visually appealing and updated regularly to reflect seasonal and promotional changes.
- Maintain accurate financial records and provide regular sales reporting to leadership.
- Collaborate with the marketing team on promotions, events, and cross-departmental initiatives.
- Provide outstanding guest service, resolving any issues or concerns promptly and professionally.
Qualifications:
- 3 years of retail management experience, preferably in a luxury or resort environment.
- Strong knowledge of merchandising, buying, and inventory systems.
- Experience with point-of-sale systems; Micros knowledge a plus.
- Excellent leadership, communication, and guest service skills.
- Highly organized, detail-oriented, and capable of multitasking in a dynamic environment.
- Passion for hospitality, fashion, and delivering memorable guest experiences.
Physical Requirements:
- Must be able to stand and walk for extended periods of time, including during entire shifts.
- Ability to lift, carry, and move merchandise and boxes up to 30 lbs.
- Frequent bending, reaching, and repetitive hand motions required to stock shelves and manage displays.
- Must be able to navigate a multi-level retail space, including stairs if applicable.
- Comfortable working in a fast-paced environment with varying levels of foot traffic.
Schedule & Compensation:
- Full-time, seasonal position.
- Must be available to work weekends, and holidays
- Salary range: $70,000–$75,000 annually commission
- Housing assistance may be available for qualified candidates.
Equal Opportunity Employment Statement:
Gurney’s Montauk Resort & Seawater Spa is an Equal Opportunity Employer. We do not discriminate based on race, color, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
We are committed to fair and equitable pay practices, and the salary we present for this position is provided in good faith, reflecting the expected duties, responsibilities, and required qualifications.
Salary : $70,000 - $75,000
