Credit/Collections Specialist

Gustave A. Larson is a leading wholesale distributor of HVAC, and Refrigeration (HVACR) equipment, parts, and supplies. Our business philosophy is to focus on serving the needs of our customers, with a value-added, professional, and enthusiastic attitude. The Larson Credit & Collections Specialist is in charge of observing accounts to identify overdue payments, report collection activity and address client inquiries.

Primary Responsibilities

· Process credit applications including new account set-up and compiling credit reports.

· Consult with customers to resolve credit issues. Control above-average volume of paperwork and high phone volume from Sales Consultants, Store Managers, and customers regarding credit issues.

· Produce appropriate account information to provide to collection agencies and filing liens.

· Process job sheet (term unique to the industry) and lien waivers.

· Review customer files to identify and select delinquent accounts for collection and execute initial collection phone calls.

· Create and maintain spreadsheets for tracking purposes (i.e. NSF checks, bad debt reporting, etc.). Collaborate with Credit and Accounts Receivable Department to efficiently expedite credit department workflow and improve Accounts Receivable portfolio performance.

· Work with other departments to investigate and resolve customer short payments and disputes.

Skills/ Qualifications

· Commitment to excellent customer service.

· Excellent communication skills.

· Demonstrated ability to make decisions and solve problems.

· Must be self-motivated, detail-oriented, and able to work flexibly to meet changing priorities.

· Effective Team Player, cooperate and interact with all members of Gustave A. Larson Company.

· Full-Time position, Monday through Friday.

Education/Experience

· High School Diploma or GED required.

· 3 to 5 years experience in Credit/Collections or relevant experience required.

· Proficient skills in MS Office Suite.

EEO Statement

Larson is an Equal Opportunity Employer and Prohibits discrimination and harassment of any kind: Larson is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Larson are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Larson will not tolerate discrimination or harassment based on any of these characteristics. Larson encourages applicants of all ages. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $19.50 - $23.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid sick time
• Paid time off
• Parental leave
• Retirement plan
• Travel reimbursement
• Tuition reimbursement
• Vision insurance
• Work from home

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Pewaukee, WI 53072 (Required)

Ability to Relocate:

• Pewaukee, WI 53072: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $23