Call Center Representative (In-Office)

IND123

Hey there! Lednor Home Solutions, a major home improvement company in the US, is looking for a full-time Call Center Rep. You get to work for a well-known brand with awesome benefits. You will join a fast evolving team dedicated to expanding Lednor Home Solutions core business by working directly with customers to ensure top notch customer satisfaction,while managing inbound and outbound calls efficiently. You'll be talking to people on the phone, texting, and emailing, describing our products and services. You'll also qualify leads and set up in-home sales consultations.

Now, let's talk about what's in it for you!

You'll get paid between $16 and $20 an hour, with a performance based bonus program. There's also extra $$$ for lead/late shifts. Top performers can make over $20 an hour. We have regular contests and extra incentives to keep things exciting.

We've got you covered with benefits too.

You'll get a 401(k) with a match, generous paid time off (both sick and vacation days), paid holidays, affordable health, dental, and vision insurance options. There's also an employee discount and paid training.

Curious about the operating hours?

The job is in our Millersville, MD office. You'll work up to 40 hours a week, with the possibility of overtime. The shifts are Monday to Friday, either 11 AM to 7 PM or 12 PM to 8 PM (training hours are 8 AM to 4 PM). Some weekend shifts are required, and we appreciate flexibility. Lead shifts are available for qualified representatives.

Here are the skills we are looking for:

We're looking for someone with at least a year of customer service experience. Call center, home improvement, and scheduling experience is a bonus. You should have excellent communication skills, outgoing, self-motivated,and punctual. You should be good with computers and data entry, and you must pass a background screening.

If you are interested in advancing your career at a fast-growing, impact-driven company, apply now! We're excited to hear from you.

We are an Equal Opportunity Employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Millersville, MD 21108 (Required)

Work Location: In person

Salary : $16 - $20