What are the responsibilities and job description for the Head of Service Excellence position at Guy Fieri's Mt. Pocono Kitchen?
Job Overview
At Guy Fieri's Mt. Pocono Kitchen, we're looking for a Head of Service Excellence to join our team. This is an exciting opportunity to lead our front-of-house operations and ensure that every guest has an exceptional dining experience.
The ideal candidate will have a passion for delivering outstanding customer service, a talent for coaching and developing teams, and a proven track record of driving results through process improvement. You should possess excellent communication and interpersonal skills, be able to think creatively, and be able to drive change and innovation in a fast-paced environment.
Key Responsibilities:
- Developing and implementing service standards and procedures
- Coaching and developing front-of-house staff to deliver exceptional customer service
- Analyzing customer feedback and making recommendations for service improvements
- Collaborating with kitchen and back-of-house staff to ensure seamless service delivery
Requirements:
- 2 years experience in a front-of-house leadership role
- Proven track record of delivering exceptional customer service
- Excellent communication and interpersonal skills
- Ability to think creatively and drive change and innovation
