Insurance Account Manager

Job Description

Welcome to Guzman Insurance Agency, Inc., a trusted name in the heart of Harvard, Illinois. We are eagerly looking for a dedicated Insurance Account Manager to join our dynamic team. Our agency prides itself on delivering exceptional customer service, and you'll be at the forefront, ensuring our clients feel secure and valued. In this on-site role, you'll have the chance to build lasting relationships with clients, guiding them through the complexities of insurance with a personal touch. Your positive energy and focused approach will help us continue to grow our brand as a beacon of reliability and trust. If you're ready to make a real impact in a place that appreciates your efforts, Guzman Insurance Agency, Inc. is the right place for you. We're excited to have someone with your passion and commitment join our team and take us to new heights!

Salary: $37440.00 - $55000.00 per year

Annual Base Salary Commission Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Team Building Activities

Appreciation Lunches

Paid Gym Memberships

Home/Work Life Balance

Self-Care Benefits

Client Relationship Management: Develop and maintain strong relationships with clients by serving as their primary point of contact for all insurance-related inquiries and needs.

Account Reviews: Conduct regular reviews of client insurance accounts to ensure their needs are being met and suggest adjustments to improve their coverage.

Policy Management: Assist clients with policy renewals, endorsements, and cancellations, ensuring their accounts are up-to-date and accurate.

Claims Assistance: Guide and support clients through the claims process, providing information and assistance to ensure efficient handling of claims.

Problem Solving: Address and resolve any client issues or concerns promptly and effectively, maintaining a high level of customer satisfaction.

Continuous Improvement: Strive to improve customer service processes and contribute to the team's overall success through feedback and initiatives.

Education: A high school diploma is required; an Associate's or Bachelor's degree in a related field is preferred.

Experience: Prior experience in customer service or insurance account management is highly advantageous.

Communication Skills: Excellent verbal and written communication skills are essential.

Possess the ability to type using home row technique.

Customer-Oriented: Strong ability to maintain positive client relationships through excellent customer service skills.

Attention to Detail: Keen attention to detail and accuracy in processing details and paperwork.

Problem-Solving: Demonstrated ability to handle customer complaints and provide solutions in a calm and professional manner.

Reliability: Strong punctuality and reliability are necessary, given the direct customer interaction nature of the role.

Licensing: Preferred, but willing to train. Licensing assistance is available. License requirement within 90 days of hiring.

Bilingual (Spanish): Required

At Guzman Insurance Agency, Inc., we are dedicated to empowering individuals and businesses with tailored insurance solutions that offer peace of mind and security. With a commitment to exceptional service and integrity, our team of experts navigates the complexities of the insurance landscape, ensuring our clients are well-protected. We foster a collaborative, inclusive culture that inspires growth and innovation. Join us in our mission to make insurance accessible and understandable for everyone—together, we can build a safer future.