IT Support Specialist

Job Summary:

We are seeking a highly skilled and dedicated IT Support professional to join our team.

Essential Duties and Responsibilities:

• Provide technical assistance in software (desktop and web).
• Operate a variety of computer hardware and software as well as standard office equipment.
• Quickly learn the use of new technologies and applications.
• Keep up to date with technology.
• Set up new computers and user accounts.
• Maintain inventory procedures and policies for IT equipment.
• Establish and maintain effective working relationships.
• Other duties as assigned by management.

Knowledge and Skill Requirements:

• Communicate clearly and easily with users and vendors of varying levels of technical expertise; ask questions and get information to diagnose computer problems and discern what level of support is needed when a problem is presented.
• Work as part of a team in stressful situations; maintain composure when working with interruptions and occasional angry customers.
• Use initiative and sound independent judgment within established guidelines.
• Perform complicated administrative and technical projects with minimal guidance.
• Carry out complex operations procedures and independently resolve processing errors.
• General knowledge in network and hardware (server and workstations).
• General knowledge of HTML and JavaScript.
• Ability to multi-task and be organized.
• Ability to work effectively both independently and on a team.
• Principles and practices of computer and telephone support services, computer hardware and software applications and associated security and backup procedures.

Education and Experience:

Higher Education Preferred

Work Environment:

Usual office working conditions.

Founded in 1996, GVC Mortgage, Inc. is a family-owned mortgage lender with over 30 retail branch locations operating across the Midwest.

GVC Mortgage, Inc. is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state and federal law. This applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis.

While performing the duties of this job, the employee is regularly required to communicate, remain stationary, stand, walk, reach with hands and arms. The employee must occasionally lift and/or move 10 pounds. Close and distance vision is required with the ability to see objects in the presence of glare or bright lighting (e.g., computer screen). Speech/Hearing: Frequently interact with management, vendors, coworkers, industry constituents, clients, and the public.

The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

GVC Mortgage, Inc. is an Equal Opportunity Employer. We offer competitive compensation and a comprehensive benefits package to benefit eligible employees including medical, dental, vision, group life insurance and 401K.

NMLS#2334

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person