What are the responsibilities and job description for the Customer Service Representative position at GVEC?
Customer Service Representative
Office Location
Seguin Customer Service Center
927 N TX-46
Seguin, TX 78155
What We Are Looking For
GVEC is looking to hire you for the position of Customer Service Representative to deliver the unexpected with a willingness to continuously develop yourself, your department, and our organization. As a Customer Service Representative, you will help be responsible for serving both GVEC electric and internet members and customers by phone and in person, assisting with any questions or concerns they may have.
Your Pay
The pay range for this role starts at $19.00/hr. and will be commensurate based on your skills, qualifications and experience. In addition, GVEC ties cash bonuses to a multitude of organizational benchmarks set forth annually.
How You’ll Help
- Receiving and posting payments
- Handling mostly inbound phone calls
- Listening and resolving concerns
- Entry level Internet Technical troubleshooting
- Promotion of other cooperative services
Experience/Skills You’ll Need
- Excellent verbal and written communication skills with the ability to convey information clearly and confidently
- Excellent problem-solving skills - able to effectively troubleshoot minor issues independently
- Demonstrated ability to effectively evaluate and manage conflicting priorities in a fast-paced, high-growth environment
- Self-motivated individual with a strong work ethic. Able to work independently with impeccable sense of integrity
- Team player with the resolve to provide and take constructive criticism that helps evolve the team
- Minimum high school diploma
- Must be willing to work a shifting work schedule including some evenings and Saturdays as needed as operational hours are 7:30 am – 5:30 pm Mon-Fri
- Proficient with PC and Internet
- Able to work on-call shifts in support of outages
- Occasionally work in other office locations
Preferred Experience/Skills
- Previous cash handling
- Bilingual
Our Purpose and Culture
GVEC proudly provides Electric, Internet, HVAC, Solar and Battery Storage, and Electrician services in and around South-Central Texas. We have high expectations for our team members and in turn, support them with an excellent total rewards package and advancement opportunities. We want people who offer talent, a positive attitude, creative ideas and strong work ethic to deliver unexpected results.
We are a team of high achievers who hold each other accountable in exceeding our customers’ expectations and empowering the communities we serve. That accountability culture is what has helped us build an environment of honesty, teamwork, and support, resulting in employees surrounded by coworkers who are dependable. We focus on accomplishing our goals with an outward mindset: being mindful of how our work and actions impact others, as well as seeing people for who they are and the unique value their perspective brings to us as a whole.
Your Benefits
- Medical Plans
- 401K Matching
- Financial Incentives and Rewards
- Wellness Program
- Paid Vacation
- Paid Holidays
- Employee Development
- Community Impact
- Work-Life Balance
Application Deadline: February 12, 2025
Visit us on Glassdoor to see what our employees are saying about us!
Salary : $19
