What are the responsibilities and job description for the Home Services Customer Service Manager position at GVEC?
GVEC is looking to hire you for the position of Home Services Customer Service Manager to deliver the unexpected with a willingness to continuously develop yourself, your department, and our organization. As the Home Services Customer Service Manager, you will help support and lead our Customer Service team and foster positive relationships with our customers. This department is responsible for handling all HVAC, electrician and renewable energy services and installation jobs.
How You’ll Help
- Lead & develop the Customer Service Team through training, mentoring and supporting Customer Service Representatives to provide outstanding service
- Optimize the customer experience by implementing strategies to enhance customer satisfaction and resolve concerns effectively
- Oversee service scheduling and dispatching work closely with field technicians to ensure timely service appointments
- Monitor and improve KPIs, track response times, customer feedback and service efficiency to drive performance
- Handle escalated issues with professionalism and a solution-driven approach
- Collaborate across departments including operations, sales and field teams to improve service delivery
- Implement technology and process improvements by enhancing customer communication and service workflows through CRM and automation tools
- Manage accounts receivable and cash handling procedures
Experience / Skills You’ll Need
