Customer Service Representative

Position Summary:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at JRV Home Services. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance to ensure a positive customer experience. Your ability to communicate effectively and resolve issues will be crucial in maintaining strong relationships with our clients,

Duties and Responsibilities include the following.

1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

2. Provide accurate information regarding products and services to assist customers effectively.

3. Collaborate with sales and office teams to address client needs and enhance delivery service.

4. Maintain detailed records of customer interactions and transactions in our computerized systems.

5. Identify customer concerns and provide appropriate solutions or escalate issues as necessary.

6. Support multilingual customers by communicating effectively in their preferred language when applicable.

Minimum Qualifications (Knowledge, Skills, and Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills:

• Oral Communication Skills
• Written Communication Skills
• Interpersonal Communication Skills
• Computer Literacy
• Keyboard Skills
• Organization
• Reading Skills
• Time Management
• Proficiency in MS Office
• Accuracy and Attention to Detail

Education/Experience:

• High School Diploma or GED
• 2 - 3 years Proven experience in customer support or a similar role within a call center environment is preferred.
• Strong computer skills with the ability to navigate various software applications efficiently.
• Excellent communication skills, both verbal and written, with a focus on client services.
• Ability to work collaboratively within a team while also being self-motivated.
• Bilingual or multilingual capabilities are required to better serve our diverse clientele.
• A positive attitude with the ability to remain calm under pressure while resolving customer issues.
• Construction experience a plus.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this job, the employees will be in an office environment.

The noise level in the work environment is usually moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• Day shift

Language:

• Spanish (Required)

Ability to Commute:

• San Antonio, TX 78205 (Required)

Ability to Relocate:

• San Antonio, TX 78205: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $20