Demo

Customer Service and Sales Representative

Jennifer Hickman-Farmers Insurance Agency
San Antonio, TX Full Time
POSTED ON 2/9/2025
AVAILABLE BEFORE 4/29/2025

Job Description

Job Description

  • All applicants will receive an online assessment immediately after applying. Your application will NOT be considered without completing the assessment

We are a fast-growing, top-tier Insurance Agency in San Antonio, and were on the lookout for an energetic, passionate, and self-driven TEAM PLAYER who is eager to make a real impact in peoples lives. This is a fantastic opportunity to expand your expertise and develop new skills in a dynamic, fast-paced environment where hard work and dedication are recognized and rewarded.

In this role, youll be at the forefront of our customer service department, helping to identify and create new sales opportunities while fostering positive relationships with both existing and prospective clients. Youll be the face of our agency, leaving a lasting, positive impression on everyone you interact with.

As part of the top 1% of all Farmers agencies nationwide, we take immense pride in delivering exceptional customer service. Our clients rave about us, thanks to the strong brand we've built since 2009 (just take a look at our reviews!). Were always striving to be the best, and we want you to be a part of that success.

Key Responsibilities :

  • Engage with clients and prospects via outbound service and sales calls.
  • Provide outstanding customer service that fosters long-term relationships.
  • Identify and pursue new business opportunities.
  • Represent our brand with pride and professionalism.
  • If youre motivated, goal-oriented, and ready to join a thriving team, wed love to hear from you!

    hourly commission bonus

    Benefits

    Annual Base Salary Commission Bonus Opportunities

    Paid Time Off (PTO)

    Evenings Off

    Retirement Plan

    Health Insurance

    Hands on Training

    Mon-Fri Schedule

    Responsibilities

  • Provide exceptional customer service.
  • Review current client renewals.
  • Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and other lead databases
  • Develop insurance quotes, makes sales presentations, and closes sales.
  • Process customer policy change requests.
  • Complete Evidence of Insurance requests.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Take premium payments from customers..
  • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
  • Provides on-going support to insurance clients as needed.
  • Responds to all inquiries, alerts cancellation requests, and sales requests within a specified timeframe.
  • Requirements

  • Property and Casualty license
  • Possess an upbeat, positive and enthusiastic attitude.
  • Be a great self-starter with a sense of urgency.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Confident, self-starter who works well independently.
  • Exceptional Business Writing and Editing Skills.
  • Great Customer Service Skills.
  • Problem-Solving Capabilities.
  • Works well with other employees and is a team player with a positive attitude.
  • Strong communication skills, both oral and written.
  • Be capable of handling customer rejection.
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