What are the responsibilities and job description for the Customer Service/Sales Representative position at PRC Resources?
Our client, a family-owned distributor of food service, paper packaging, and janitorial supplies, is seeking an ambitious and detail-oriented Customer Service / Sales Representative to assist in achieving company revenue goals by delivering excellent customer service to new and existing customers. This is a contract-to-hire position that requires an initial 6-12 months in Customer Service prior to moving to the Inside / Outside Sales Rep position.
RESPONSIBILITIES
- Penetrate existing accounts, develop new business and minimize lost business to achieve profitable sales growth and special objectives within customer base and / or assigned territory.
- Seek and qualify prospects in accordance with Company account stratification goals.
- Research customer business needs and develop a mix of products and service to meet needs.
- Evaluate market trends and recommend products to customers, based on business needs and goals.
- Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided.
- Answer customers questions about products, prices, availability, and product uses. Provide product information and practical training to customer personnel.
- Drive personal vehicle to customer accounts, conventions, company meetings, etc.
- Communicate and collect accounts receivable as necessary, working with the credit department and client; collect all balances due based on approved credit terms.
- Lift / carry laptop and product weighing 1-40 lbs, occasionally up to 75 lbs, to and from car, warehouse, customer locations, etc.
- Participate in company functions, promotions, customer visits. Attend and participate in general sales meetings.
- Review and analyze daily and weekly reports, such as special order requests, and sales / gross profit margin data.
- Perform administrative duties, such as preparing and submitting weekly calendar sheets and daily reports, maintaining sales records, creating and processing pick-up requests, preparing sales quotes and menu suggestions.
- Other duties may be assigned.
QUALIFICATIONS
