What are the responsibilities and job description for the 118451 IT SERVICES SPECIALIST II (Helpdesk Analyst 2) position at gvltec?
Provide second-level support to college staff and students
for all complex technology-related inquiries and issues.
Maintains a broad knowledge of state-of-the-art technology,
equipment, and/or systems. Researches and evaluates new technologies. Promotes
the use of information technology to enhance college effectiveness.
This
position provides technical support to the public and internal customers via
phone, chat, email, and other means. This position also acts as the primary
point of contact for all technical inquiries. This role will provide assistance
with product issues, feature requests, and general questions about the service
Communicates
with users via telephone, email, video or text chat, and in-person to
understand and resolve technical issues
Prioritizes and appropriately escalates issues to ensure
timely problem resolution. Carries out fact-finding and analysis of problems;
determines most effective problem resolution procedures.
Coordinates
and interacts with other OIT teams and functions as a liaison between OIT and
users to communicate end-user needs and ensure effective solutions are
implemented
Analyzes
and resolves computer hardware, software, and network issues, repairs user
workstations, modifies configurations, replaces faulty components, and rebuilds
complete systems on a variety of platforms
Attends training sessions, and classes and utilizes online
resources to maintain and update skills and knowledge as necessary to keep
current on relevant technologies
Participate in IT projects and initiatives to improve
support services.
Maintains records of work activities and documents
recurring, difficult, or complex problems; identifies trends, and recommends
solutions and resources
Develop
and update helpdesk guides, FAQs, and training materials.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a 118451 IT SERVICES SPECIALIST II (Helpdesk Analyst 2)?
Sign up to receive alerts about other jobs on the 118451 IT SERVICES SPECIALIST II (Helpdesk Analyst 2) career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the 118451 IT SERVICES SPECIALIST II (Helpdesk Analyst 2).
Click the checkbox next to the jobs that you are interested in.
Not the job you're looking for? Here are some other 118451 IT SERVICES SPECIALIST II (Helpdesk Analyst 2) jobs in the Greenville, SC area that may be a better fit.
We don't have any other 118451 IT SERVICES SPECIALIST II (Helpdesk Analyst 2) jobs in the Greenville, SC area right now.
