What are the responsibilities and job description for the 139296 ADMINISTRATIVE SPECIALIST II position at gvltec?
- Provide superior customer service at the Student Success Center for Corporate and Continuing Education (CCE) Customer Service to both internal and external customers through telephone, written, and in-person inquiries. Provide support to customers and staff, handle inquiries, and provide solutions. Register students and take payments. Communicates in an efficient, effective and professional manner to resolve all customer issues such as student registration. Communicates class/program details and requirements to customers efficiently and effectively. Utilize strong customer service skills to assist staff with class enrollment management.
- Log into the phone cloud and provide customer service in both inbound and outbound calls. Registering students in correct courses and provide accurate information pertaining to the course. Receive payment and provide confirmation receipts to students. Register students into contract courses. Register grant registrations. Provide excellent customer service at all times.
- Handle our on-line error report. (AWPending) Pull report and contact student.
- Meet with walk-in students in conversation room. Answering questions and advising when needed to clarify the students need. Register and take payment. Provide confirmation receipt.
- Transcript request and/or Education verification. Research data and provide correct information. Ensuring all required documentation is received and on file. Process any request for duplicate name corrections, transfer of students between courses, refunds to students, Plan 60, and fee waiver requests.
- Monitor our voicemail system periodically throughout the day. Return all calls by end of each business day. Monitor and respond to CE Customer Service emails.
- Monthly Career Pathways Scholarship status checks – balances paid/approved courses funded
- Other duties as required
