What are the responsibilities and job description for the Sr. Operations Specialist - EMT position at GW Redesign?
Position Summary
The Senior Communications Specialist position in the Department of Emergency Medicine’s Innovative Practice Section will maintain oversight of day-to-day operations of specific programs and provide support to the Program Supervisor with coordination of functions of the Innovative Practice Programs including, but not limited to, operational support, event staffing, supplies/logistics coordination, medical repatriation and communication within the Innovative Practice.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
- Nationally certified EMT with current CPR for healthcare providers (AHA, ASHE)
- Oversee client communications and completion of contractual requirements for telemedical programs
- Maintain a thorough understanding of standard operating procedures in order to work through questions/issues that are escalated by clients and/or Communications Specialists
- Work toward solutions to client issues in a timely and appropriate manner
- Facilitate telemedical interactions between patients/clients and medical providers
- Document and accurately scribe medical communications
- Prioritize job duties while utilizing excellent customer service skills and a positive attitude.
- Technical competence in computers and typing
- Confident in medical terminology
Minimum Qualifications
Education
- Current and valid NREMT or a higher EMS certification
Experience
- A minimum of 1 year of specialized and/or advanced administrative, technical, and project management experience.
Physical Requirements
- Walk, stand, and reach outward on a constant basis in an office setting.
- Must be able to occasionally lift, carry, push, or pull over 100 lbs. as part of the role.
- Regularly exposed to healthcare settings that may require personal protective equipment.
- Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment.
About GW MFA
MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.
The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.
