Student Front Desk Assistant II _Non-FWS

Position Details

Position Information

Fill out your application carefully and completely, including attaching the correct documents as requested. You will NOT be able to withdraw and reapply if you make a mistake.

Positions may close unexpectedly if they reach a high number of applicants. It is in your best interest to apply promptly to any positions that interest you.

If this position title includes the label On-Campus FWS or Off-Campus FWS, it is for students with a Federal Work Study (FWS) award for the current school year ONLY. Applicants to these positions will be required to verify this by attaching their FWS Program Student Statement as a required document. Do not apply unless you meet this criterion.

Position Title

Student Front Desk Assistant II _Non-FWS

Level of Support

Student Support II

Position Type

Non-FWS

Number of Openings

Work Hours

During Standard Business Hours (M-F 8am-5pm), After Standard Business Hours (M-F after 5pm), Weekends (Saturday-Sunday)

Wage Per Hour

18.75

Division / School

Division for Student Affairs DSA

Department Name

544102 CAMPUS LIVING

Department Bio

As a member of the GW Summer Housing staff, Lead Summer Assistants (LSAs) are responsible for supporting Campus Living & Residential Education (CLRE) with all aspects of GW's summer housing program. Tasks of a LSA for CLRE include but are not limited to : assisting with and coordinating group and intern check-in and check-out, summer housing reservation management, distribution of summer access cards, providing quality customer service, escalated guest concierge functions, assist in overseeing the daily operation with assistance from your supervisor, and other administrative support to our Summer guests.

Position Specific Summary

ROLE RESPONSIBILITIES

• Serve as a representative of CLRE and the University by providing exemplary customer service and administrative support to all summer guests, families, and prospective students.
• Assist in overseeing the daily operation of the Summer CLRE office including managing CLRE and Summer Housing email inboxes and answering incoming phone calls.
• Serve under the supervision of CLRE Professional Staff and Housing Associates.
• Work scheduled shifts each week; scheduled days will likely be consistent from week to week and between 30-36 hours of work.
• Escalate emergency response to the appropriate CLRE Professional staff and / or the Administrator On Call Response Team.
• Assess the room readiness condition of all living spaces and proper functioning of all items contained within a living unit, and track and report all identified issues through appropriate measures using Airtable software.
• Serve as an expert in the operation and guide Summer Assistants (SAs)
• Perform other duties as assigned by CLRE Professional Staff.

This position is limited to full-time undergraduate students at the George Washington University. Spring 2025 graduates and Graduate Students are not eligible. You must be registered as a full-time undergraduate student in a George Washington University degree-granting program or participating in a GW-approved abroad program at the time of application.

Standard Position Description

The student will be the first point of contact for visitors and customer service inquiries to the department, in addition to being a leader and point of support for their peer-colleagues in related roles. Tasks may include : greeting visitors, responding to in person, phone, email inquiries, manage projects for the department; supervise and support other student staff at the front desk by answering escalated questions or issues, scheduling shifts, and other supervisory responsibilities; and assist with other office tasks. Special projects or other duties may be assigned related to specific office needs.

Professional Outcomes

Communication, Teamwork, Professionalism, Technology and Data

Required Qualifications

Some applicable educational, technical, or professional experience required, some training will be provided.

Preferred Qualifications

Administrative, customer service, and team-building skills. Experience or transferable skills in a customer service setting or campus leadership / related employment experience. A capability for service of diverse populations with special needs. Strong interpersonal, communication, and technical skills.

Posting Detail Information

Job Open Date

02 / 20 / 2025

Job Close Date

03 / 05 / 2025

Campus Location

Foggy Bottom

Work Type Designation

In-Person

Report to Manager Name

Kendall Daniels

Hiring Manager Name

Chelsey Johanson

Special Instructions Summary

EEO Statement

The university is an Equal Employment Opportunity / Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Background Check

The student employee will :

Work in or have access to residence halls or other restricted areas, or have access to university key - Background check required.