What are the responsibilities and job description for the IT Manager position at Gwinnett County?
Class Summary
Job Description
This position is responsible for:
Cloud Strategy & Hybrid Infrastructure Architecture - the development, implementation, and maintenance of a scalable and secure hybrid cloud strategy that integrates on-premises infrastructure with cloud platforms (AWS, Azure, GCP) to meet business needs, designing solutions ensuring high availability, disaster recovery, and scalability while aligning cloud services with organizational goals, and overseeing the transition to cloud environments, ensuring seamless migration of workloads and optimization of cloud resources.
Infrastructure Operations & Core Systems Management - leading the deployment, configuration, and maintenance of on-premises and cloud infrastructure, including virtual machines, storage, databases, Active Directory, DNS, and Microsoft hybrid services (Exchange, Office 365), ensuring proper network configurations, including VPNs, VPCs, and subnets, to enable secure and efficient connectivity between systems, and managing performance monitoring, troubleshooting, and continual improvements across both cloud and on-premises systems.
Security, Compliance, & Risk Management - collaborating with the Security Team to enforce best practices for identity and access management (IAM), encryption, and data protection, overseeing the implementation of critical updates and vulnerability remediation for on-premises and cloud systems, leveraging cloud automation tools (e.g., SyxSense), ensuring compliance with security policies, and participating in cloud security audits, incident response, and risk assessments.
Team Leadership & Continuous Innovation - leading and mentoring a team of Microsoft professionals and cloud engineers and providing training to strengthen expertise in emerging technologies, driving continuous improvement by integrating automation (IaC, CI/CD pipelines) and adopting innovative cloud practices to streamline operations, and collaborating with stakeholders to ensure IT infrastructure aligns with evolving business needs, promoting efficiency and cost optimization across hybrid environments.
Essential Duties
- Develop and implement secure, scalable cloud strategies to meet business goals across AWS, Azure, and GCP platforms.
- Design and manage hybrid infrastructure solutions integrating on-premises systems with cloud environments.
- Oversee the deployment, configuration, and maintenance of virtual machines, storage, databases, and core Microsoft systems.
- Ensure infrastructure security by collaborating with the Security Team on IAM, encryption, and vulnerability management.
- Monitor system performance, availability, and scalability across on-premises and cloud environments, implementing improvements.
- Manage cloud and on-premises budgets by analyzing usage and optimizing costs, while negotiating contracts with vendors.
- Lead and mentor a team of cloud engineers, providing training and development to enhance expertise in cloud technologies.
- Drive automation initiatives through Infrastructure as Code (IaC) and continuous integration/continuous deployment (CI/CD) pipelines.
- Ensure compliance with cloud security standards through audits, assessments, and incident response planning.
- Maintain detailed documentation of infrastructure designs, policies, and procedures to support operational efficiency and innovation.
Public Speaking Duties
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Present Cloud Strategies and Infrastructure Roadmaps
- Deliver presentations to executive leadership and stakeholders on cloud strategies, hybrid infrastructure roadmaps, and technology initiatives, ensuring alignment with organizational goals
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Lead Technical Training and Workshops
- Conduct training sessions and workshops for internal teams and departments, sharing knowledge on cloud technologies, security best practices, and operational procedures to promote effective use of IT resources
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Represent IT in Public Forums and Vendor Meetings
- Speak at public forums, conferences, and vendor meetings to discuss IT infrastructure advancements, negotiate contracts, and promote the organization’s technology vision and achievements.
Other Job Requirements/Information
- This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories, credit check, and fingerprinting.
- This job may require on-call rotation and emergency after hours, weekends, and/or holidays.
The grade for this position is 108. Salary will be dependent on education and experience.
Effective 4/11/2023, this position is eligible for the Employee Referral Program.
Minimum Qualifications
- Bachelor's degree in a related field AND
-
Eight (8) years of progressively responsible information technology experience, OR
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.
- Valid driver's license from state of residency
Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
Additional Information
About Gwinnett County
Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.
The county's population in 2000 was about 588,448 and we’ve only continued to grow since then, with the population expected to reach one million by the year 2022.
Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.
The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.
In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
Integrity: We believe in being honest, building trust, and having strong moral principles.
Accountability: We believe in stewardship, transparency, and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging, embracing, and unifying our communities.
Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process
Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.
The county's population in 2000 was about 588,448 and we’ve only continued to grow since then, with the population expected to reach one million by the year 2022.
Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.
The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.
In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
Integrity: We believe in being honest, building trust, and having strong moral principles.
Accountability: We believe in stewardship, transparency, and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging, embracing, and unifying our communities.
Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process
- Hiring Process
- FAQs
Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.
