What are the responsibilities and job description for the Customer Service Representative - Fitness Equipment & Athletic Apparel position at Gymreapers?

Employment Status : Full-Time, Benefits Eligible

Location : On-Site at Gymreapers' HQ in Nampa, ID

Schedule : Monday - Friday, 8am - 5pm (flex according to business needs)

Reports To : Director of Customer Service

Compensation : Starting Pay $16 / hr DOE, full-time benefits

Who We Are

Gymreapers is a direct-to-consumer e-commerce brand creating premium lifting gear, apparel, and equipment for men and women. Our supportive lifting gear has been featured in Men's Health, Barbend, Powerlifting Technique, and more. The Gymreapers brand has been listed four times on the Inc Magazine's list of 5,000 fastest growing businesses : 2024 at #302, 2023 at #266, 2022 at #291 and 2021 at #521. Our CEO, Roc Pilon, recently was named Entrepreneur of the Year by Ernst and Young!

Benefits / Perks

Competitive Pay
Company paid holidays
Paid Time Off (PTO)
Gymreapers on-site gym!
Newly renovated HQ!
401(k) with up to a 4% employer match
Life Flight Program, Voluntary
Employee Assistance Program
Bereavement policy
50% Employee Discount on Gymreapers.com!!
100% Employer Paid : Medical, Dental and Vision - short-term and long-term disability - life insurance for both employee and spouse / dependents
Health Savings Account (HSA) employee option

What You'll Do :

We are on the search for an excellent Customer Service Representative. In this role the main responsibility is to support our customers and their goals while driving a first in class experience with Gymreapers. The Customer Service Center is an inbound contact center communicating with our customers through phone, email or online chat.

Who We're Looking For :

Assist customers via phone, email, chat, SMS, and social concerning product information, order status, and general questions and concerns.

Proactively advise the customer with issues like shipment delays and / or gathering information necessary to process their order.

Communicate with shipping couriers (i.e. UPS, FedEx, USPS) as well as internal departments concerning customer orders, such as the Distribution Centers, Operations, Category Management, Billing, etc.

Adjust orders as needed (i.e. backorders, exchanges, wrong item shipped, etc.)

Escalate customer impacting issues through proper internal channels.

Provide professional & appropriate internal / external communication as well as progress updates to all stakeholders

Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitate information

Other projects and duties as assigned

What You'll Bring :

High school diploma or equivalent required

Excellent customer service skills, ability to help customers in a friendly and compassionate manner

Ability to retain product knowledge and communicate information clearly and concisely with proper grammar and voice

Ability to read and follow directions

Strong ability to retain confidential information pertaining to customer information

Ability to calculate figures and amounts

Excellent communication skills; both written and verbal

Intermediate experience with Microsoft Office Suite / Google Apps

Experience using multiple lines of contacts (email / phone / chat / social)

Primarily sedentary work at a computer for prolonged periods of time

Our Core Values

Grow or Die

Customer Obsession

Extreme Ownership

Nothing is Given / / Everything is Earned

Be Humble

1% Better Everyday

Live with Integrity

Sacrifice

Gymreapers LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law. Learn More

Salary : $16

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Customer Service Representative - Fitness Equipment & Athletic Apparel

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