What are the responsibilities and job description for the Customer Success Manager position at H&B Home Inc?
Join Our Team as a Customer Success Manager!
Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so, we want you to be a part of our dynamic team as a Customer Success Manager!
At Five Star Bath Solutions, we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager, you'll play a crucial role in ensuring client satisfaction by confirming appointments, managing the calendar and providing top-notch support, while having the flexibility to work from home.
Key Responsibilities:
- Client Communication: Confirm appointments with clients through phone calls, emails, and other communication channels.
- Record Maintenance: Accurately document client interactions and update client information in our database.
- Calendar Management: Manage the sales calendar and promptly resolve any issues that arise.
- Collaboration: Collaborate with the sales and operations teams to ensure seamless communication and enhance client satisfaction.
- Proactive Improvement: Identify opportunities to enhance the client experience and provide feedback for process improvements.
Qualifications:
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport quickly.
- Exceptional organizational and time-management abilities.
- Prior experience in customer service, account management, or a related field preferred.
- Proficiency in using CRM software and other relevant tools.
What We Offer:
- Competitive Compensation: A comprehensive pay structure with bonus potential.
- Paid Holidays: Enjoy paid time off for major holidays.
- Professional Growth: Opportunities for growth and development within the company.
- Supportive Environment: A collaborative work culture where your contributions are valued.
- Meaningful Impact: Contribute to our clients' success and satisfaction every day.
Why Join Us?
At Five Star Bath Solutions, we pride ourselves on delivering exceptional service to our valued clients. If you're ready to take on this exciting challenge and help elevate our client relationships, apply today to join our team!
Location: Remote in South Bend, IN
Job Type: Full-Time, Split Shift
Compensation: $35,000 – 45,000 (with bonus potential)
Benefits:
- Fully remote
- Paid holidays
Schedule:
- Monday to Friday
- Evenings as needed
- Weekends as needed
Salary : $35,000 - $45,000