What are the responsibilities and job description for the WARRANTY ADMINISTRATOR position at H&H Chevrolet?
Pay is $20 per hour
Job Overview – How You’ll Contribute:
We are adding to our Warranty Team at the H H Chrysler Jeep Dodge Ram of Papillion, come join us! The Warranty Administrator is responsible for reading the service technician’s “3 C’s” (Concern, Cause & Correction) and to investigate labor operations the Technician used to perform correction on vehicles in the shop for warranty service work. You will prepare, record, and reconcile all warranty claims in an accurate and efficient manner, utilizing manufacturer specific policies, procedures, and requirements. (Pay is $20 per hour)
The Warranty Administrator is responsible for performing the following tasks:
- Prepare all warranty claims in an accurate and efficient manner utilizing manufacturer specific policies, procedures and requirements.
- Ensure appropriate labor times, labor operations, parts and sublet pricing assigned to each repair.
- Maintain active, friendly, and professional relationship with all Technicians and Service Managers to ensure prompt.
- Ensure corrected amounts are reported to management to prevent overstating amounts due.
- Verify all repair orders for accuracy by checking for the 3 C’s (Concern, Cause, Correction).
- Verify and correct all repair orders as necessary to ensure Customers are properly charged, and accounting is properly handled.
- 40 hours per week Monday-Friday 8am - 5pm
Qualifications – What You Need to be Successful:
- High energy, partnered with a positive attitude.
- Excellent verbal, and nonverbal communication skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Be meticulously detailed in all duties.
- The ability to read and comprehend information, and perform complex calculations.
- Be knowledgeable of basic accounting and reconciliation processes.
- The ability to do work of a repetitive nature.
- Be able to sit for long periods of time.
- The ability to access, input, and, retrieve information from a computer.
- The ability to effectively communicate with staff and Customers, in person, over the phone, and through other electronic means.
- The ability to prioritize and handle multiple tasks.
- Typing speed of 40WPM with accuracy.
- Proficient knowledge of Microsoft Excel, Word, Outlook and Tekion.
About the H H Group:
- Best Places to Work in Omaha.
- BRAND-NEW, State-of-the-Art Facilities.
- All BRAND-NEW equipment.
- The latest and greatest in technology.
- Best-in-Class benefits.
- Family-owned dealership.
- Host of the Annual All Chevy Show and All Mopar & Jeep Show.
- Air-conditioned Service Departments.
- Benefits that are competitive with all companies with similar head counts. We evaluate every year, and update to lead our market.
How to apply: Please visit our website, www.joinhh.com or quick apply by texting joinHH to 25000.
Contact: For questions, please email blarsen@hh.group.
What We Offer - Why You Want to Work With Us:
Our Mission: We make the lives of our Clients, and Associates better by providing a Best-in-Class experience for all.
Our Core Values:
- Thinking Big and Acting Small
- Obsessing Over Customer Experience
- Prioritizing Associate Success
- Striving to be Better Today Than Yesterday
Benefits:
- Health Insurance
- Vision Insurance
- Dental Insurance
- Long-Term Disability
- Life Insurance
- Accident Coverage
- Critical Illness
- Flexible Spending Account
- 401k with Company Match
Company Provided Benefits:
- H H Paycheck Safety Net (Short-Term Disability)
- H H Paid Maternity Leave
- H H Parental Bonding Leave
- Employee Assistance Program
- $15,000 Group Life Insurance paid by H H
Paid-Time Off (PTO):
- Available at day 90 of employment
- 6 Paid Holidays, without a waiting period
- Bereavement Leave (paid)
Discounts:
- Vehicle Purchase
- Parts & Service
- Detailing
- H H Shine Shop
- Appearance Shop
Causes We Care About:
- American Heart Association
- Avenue Scholars
- Boys & Girls Club of the Midlands
- Nebraska Humane Society
- Open Door Mission
- Project Harmony
- Support Omaha Metro High Schools
- H H Driving Good Foundation https://www.drivehh.com/driving-good/
About the H H Group - Who We Are:
We are a company that provides a Best-in-Class experience that includes, promotes, and celebrates the diversity within our company, and community.
Best-in-Class is our mission for ALL Customer, and Associate experiences at H H. We do this by utilizing our hospitality, and leadership guiding principles to continually develop ourselves to perform at a high level. We are looking for new members to join our Best-in-Class Team!
H H has been family-owned and operated since 1930, and has had the privilege to serve the Omaha, Nebraska and surrounding communities. H H offers career opportunities with the following brands – Chevrolet, KIA, BMW, MINI, Jaguar, Land Rover, Chrysler, Dodge, Jeep, and RAM.
A post-offer driving/criminal background check, as well as a drug screen will be required.
H&H Automotive LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, H&H Automotive LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
(Keywords: Warranty, Warranty Booker, Warranty Clerk, Warranty Admin, Warranty Administrator)
Education
Required- High School or better
Skills
Required- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Dealership Experience
- Verbal Communication
- Written Communication
Behaviors
Required- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Goal Completion: Inspired to perform well by the completion of tasks
- Self-Starter: Inspired to perform without outside help
Salary : $20