What are the responsibilities and job description for the Systems Support Analyst position at H&M?
Job Description :
We are seeking a highly skilled Systems Support Analyst to provide high-level IT support to executives and VIPs within a dynamic enterprise environment. This role is focused on optimizing user productivity by delivering seamless technical support for infrastructure applications and services under the Infrastructure & Operations team. The ideal candidate will possess excellent communication skills, strong technical expertise, and the ability to operate under pressure while maintaining professionalism.
Key Responsibilities :
- Executive IT Support :
- Provide "white-glove" technical support for executives and VIP users.
- Ensure the smooth operation of all IT-related devices including laptops, mobile devices, video conferencing systems, and enterprise applications.
- Offer on-site and remote support, troubleshooting issues promptly and efficiently.
- Conduct regular system health checks and proactive maintenance to prevent issues before they arise.
- Resolve IT service requests escalated from the Service Desk.
- Incident Management & Troubleshooting :
- Diagnose and resolve hardware, software, and network issues across multiple platforms (Windows, macOS, iOS, Android).
- Troubleshoot and support enterprise applications such as Microsoft 365, Zoom, Teams, and Webex.
- Escalate complex issues to specialized IT teams as needed while ensuring prompt resolution for high-profile users.
- Maintain detailed documentation of incidents, solutions, and preventative measures.
- Conference & Event Support :
- Support AV equipment, video conferencing, and hybrid meeting solutions for townhalls and high-profile events.
- Provide on-demand IT assistance during presentations and meetings.
- Train executives and assistants on best practices for utilizing IT solutions effectively.
Required Qualifications :
