What are the responsibilities and job description for the Systems Support Analyst position at TCB?
Position Description :
The System Support Analyst will focus on end-user support for TCBs portfolio of Business Information Systems (BIS). This individual will manage the teams support ticket queue and will ensure that correct escalation paths are followed in troubleshooting and resolution of our issues.
Essential Functions :
- Provide first-line support for Microsoft Dynamics Applications, Sharepoint and other applications as needed
- Provide first-line support for Yardi for our internal Accounting and Development partners with regards to General Ledger, Accounts Payable, Debt Manager, Construction Manager and other modules as needed
- Collaborate with BIS team members, including our developers, to troubleshoot and resolve technical issues related to these applications
- Assist Users with system navigation, functionality and best practices
- Conduct user training sessions and create training materials. Collaborate with Business Analysts to learn new functionality being implemented for releases in order to support user questions and issues
- Collaborate with BIS and other departments to identify and implement system improvements
- Document support activities and solutions in the internal knowledge base and applicable user guides
- Review Yardi Release Notes in advance to prepare departments for enhancements, preparing trainings and otherwise communicating updates to our partners
- Use Azure DevOps to create / track Bugs and PBIs (Product Backlog Items) and develop queries
- Participate in team Stand Ups, Sprint Planning and Retro sessions
- Provide the BIS team with monthly and yearly support ticket statistics to help the team identify areas to target training or system development
- Additional assignments as needed
Knowledge, Skills, and Abilities :
Education & Experience :
Benefits
The Community Builders is committed to diversity in its workplace. Applicants from diverse backgrounds are encouraged to apply.
