What are the responsibilities and job description for the HR - Learning & Development Specialist (Bilingual ENG/KOR) position at H MART - Corp?
Responsibilities but not limited to:
-
Design and deliver a variety of training programs and workshops optimized for H Mart's business operations, including store-specific job training. Develop these programs using the ADDIE model (Analysis, Design, Development, Implementation, Evaluation).
-
Work closely with internal SMEs to create and update relevant L&D programs for different departments, ensuring content accuracy and applicability to the business.
-
Develop and manage blended learning programs (a mix of online and in-person training) integrated with the company’s Learning Management System (LMS). Ensure content is up-to-date, accessible, and engaging for all levels of employees.
-
Conduct in-person training sessions at H Mart's business locations, including stores and other relevant operations. This includes traveling to various regions where H Mart has a presence to deliver workshops and on-site training programs.
-
Identify and develop internal trainers, building their skills and competencies to become effective facilitators of training programs. Provide ongoing coaching and resources to strengthen their instructional abilities.
Qualifications / Skills:
- Bachelor’s degree in Human Resources, Education, Business, or a related field.
- 3-5 years of experience in Learning and Development, preferably in retail or customer-facing environments.
- Familiarity with the ADDIE model and experience in program development and experience in using and managing LMS platforms preferred.
- Strong interpersonal and communication skills, with the ability to train diverse groups of employees.
- Travel as needed is required to conduct training at various H Mart locations.
- Other language skills at a business proficiency (Korean, Chinese or Spanish) or another language is preferred.
Benefits:
- Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
- 401 (k) Retirement Plan with up to 5% match per company policy
- Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
- BTA Insurance (Business Travel Accident Coverage)
- Company provided lunch
- Paid-time off (PTO) and Paid Holidays per company policy
- Celebration & Condolence Benefits per company policy
- Employee Discount Program (5%)
- Holiday Gift certificates per company policy
- FSA (Flexible Spending Account) per company policy
- DCFSA (Dependent Child Care Spending Account) per company policy
- HSA (Health Savings Accounts) per company policy
Work Hours:
- MON-FRI, 9:00am to 6:00pm
