Front Desk Associate

Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere at our resort. Your responsibilities will include managing guest check-ins and check-outs, addressing inquiries, and facilitating guest relations to enhance their overall experience.

Duties

• Greet and welcome guests upon arrival with a friendly demeanor.
• Manage the check-in and check-out process efficiently, ensuring accuracy in guest information.
• Handle reservations, cancellations, and modifications through our hotel management system.
• Provide information about hotel amenities, services, and local attractions to enhance guest experience.
• Address guest inquiries and resolve any issues promptly to ensure satisfaction.
• Maintain a clean and organized front desk area while adhering to hotel policies.
• Collaborate with other departments to ensure seamless guest services.
• Uphold high standards of phone etiquette when handling incoming calls and messages.

Requirements

• Previous experience in a front desk role or guest services within the hospitality industry is preferred.
• Strong customer service skills with a focus on guest relations.
• Excellent communication skills, both verbal and written.
• Proficiency in hotel management software is a plus.
• Ability to work flexible hours, including weekends and holidays as needed.
• A positive attitude with the ability to work well under pressure in a fast-paced environment.
• Attention to detail and strong organizational skills are essential for managing multiple tasks effectively.

Join us in creating memorable experiences for our guests while advancing your career in the hospitality field!

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Schedule:

• 8 hour shift

Work Location: In person

Salary : $15 - $17