Inside Sales Representative

Job Summary:

We are seeking a proactive and detail-oriented Inside Sales to manage complex customer relationships, process orders, and support cross-functional collaboration. This role requires a strong understanding of our products, the ability to ask the right questions to uncover customer needs, and a commitment to delivering exceptional service. The ideal candidate will play a vital role in ensuring seamless sales operations while going the extra mile to support both the customer and our sales team.

H-P Products is committed to superior performance, service, and products by maintaining excellence in manufacturing and innovation. We are well-established but rapidly growing and actively looking for the right individual to take charge for Inside Sales.

The ideal Inside Sales position:

· Values deep customer relationships.

· Knowledgeable on our products.

· An effective communicator through cross departments and customers.

Key Responsibilities:

Customer & Relationship Management:

• Develop and maintain strong, long-term relationships with customers, acting as a trusted advisor.
• Manage complex accounts by understanding customer needs, expectations, and long-term objectives.
• Provide personalized service and proactive follow-ups to ensure customer satisfaction and repeat business.
• Lead meetings with customers in the form of conference calls, video calls, and in-person meetings.

Order Management & Sales Support:

• Accurately enter, process, and track orders, ensuring timely fulfillment and delivery.
• Address and resolve order discrepancies, customer concerns, and service-related issues.
• Work closely with the sales team to provide essential support, including product recommendations and quoting assistance.

Product Knowledge & Customer Consultation:

• Develop in-depth knowledge of company products, services, and industry trends.
• Ask insightful questions to identify customer needs and recommend the best solutions.
• Serve as a reliable resource for customers, ensuring they have the right information to make informed purchasing decisions.

Cross-Department Collaboration & Internal Meetings:

• Participate in regular sales meetings to discuss goals, strategies, and customer insights.
• Collaborate with internal teams, including marketing, operations, and customer service, to enhance the overall customer experience.
• Provide feedback to product and operations teams to improve offerings and streamline processes.

Commitment to Excellence & Going the Extra Mile:

• Take the initiative to proactively solve problems and anticipate customer needs.
• Support both sales and customers with a solution-driven mindset.
• Maintain a high level of professionalism, responsiveness, and attention to detail in all interactions.

Qualifications & Skills:

• Education: Bachelor’s degree in business, Sales, or a related field (preferred but not required).
• Experience: 2 years in inside sales, customer service, or account management.
• Strong presentation skills and professionalism with the ability to effectively engage and communicate with customers.
• Strong relationship-building and communication skills.
• Exceptional problem-solving abilities with a customer-first approach.
• Proficiency in order management systems and Microsoft Office Suite.
• Ability to multitask, prioritize workload, and adapt to changing business needs.
• A proactive attitude with a passion for going above and beyond for both customers and the sales team.
• Be open to the possibility of some travel.

If you are a research-persistent, independent problem solver; if you are the definition of dependable and reliable; if you thrive with account management, and going the extra mile, then the Inside Sales role is for you. Click apply now!

Additional Information:

Position: Inside Sales
Reports to: Customer Service Manager

What we Believe:
Safety – Our number one priority. We offer 360 degrees of wellbeing.
Passion – Show pride and enthusiasm in all tasks, while having fun.
Integrity – Treat all with respect and honesty.
Results – Be accountable in pursuit of goals.
Innovation – Search for a better way.
Teamwork – Work together to support customers, employees, and community.

Primary Location – On site 512 W. Gorgas St. Louisville, OH 44641

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

**Salary is dependent on level of experience.**

Next Steps: Complete our survey!

Culture Index is a program H-P Products uses help better understand organizational culture, training needs, and how individuals prefer to be managed and communicated with. Please use this link and take 6-8 minutes to complete the survey.

https://go.cultureindex.com/p/7uvcEcY8Ejh917kB

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Work Location: In person

Salary : $50,000 - $55,000