What are the responsibilities and job description for the Assistant Office Manager position at H&R Block?
Job description
Are you driven by helping people? H&R Block is looking to hire Assistant Office Manager who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.
As an Assistant Office Manager for H&R Block, you will support a single retail office during tax season to deliver a world-class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.
What you'll do...
- Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
- Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
- Serve as point of contact for onsite escalated client service concerns
- Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
- Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
- Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals
- Lead daily huddles and communicate essential information to office associates
Minimum Qualifications
Are you driven by helping people? H&R Block is looking to hire Assistant Office Manager who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.
As an Assistant Office Manager for H&R Block, you will support a single retail office during tax season to deliver a world-class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.
What you'll do...
- Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
- Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
- Serve as point of contact for onsite escalated client service concerns
- Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
- Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
- Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals
- Lead daily huddles and communicate essential information to office associates'
'
Work Location:
- Multiple locations
Work Remotely
- No
Job Types: Full-time, Contract
Benefits:
- Flexible schedule
Schedule:
- Day shift
- Night shift
- Weekends as needed
Work Location: In person
