What are the responsibilities and job description for the Customer Service Representative position at H&R Block?
About the Role:
We are seeking a highly skilled and motivated Customer Service Representative to join our team at H&R Block. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their inquiries, and resolving any issues they may have.
Key Responsibilities:
- Answering phone calls and greeting clients in a personalized and friendly manner
- Matching clients with the best-suited tax professional for their needs
- Scheduling clients according to their preferences
- Ensuring all client needs are met during service
- Maintaining office cleanliness and organization
Requirements:
- Experience working in a fast-paced environment
- Previous experience in a customer service environment
- Ability to multi-task and prioritize tasks
- Strong organizational and time-management skills
- Computer proficiency with Microsoft Office
About H&R Block:
H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients achieve their financial goals and providing them with exceptional service. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
