What are the responsibilities and job description for the District Ops Coordinator position at H&R Block?
At H&R Block, your contributions will go far beyond any job description. When you join our team, you’ll add to the momentum of a forward-thinking company—one that defined an industry and is now leading its transformation.
As a District Operations Coordinator, you’ll be responsible for all operational and administrative activities for company-owned tax offices and may support multiple District General Managers (DGMs) in a matrix management structure. You’ll need a strong ability to deliver executable results that will enable the company to achieve strategic business objectives.
The DGMs will look to you for consistent and effective weekly communication during scheduled 1:1s. This communication should include updates on shared goals including but not limited to: Hiring and onboarding of associates (Ready to Serve (RTS)), 8-week breaks, availability, vacation incentive, associate’s ability to work in multiple locations, real estate projects, financial reviews, supply orders, facility issues, visibility items, office readiness, classrooms, staffing by office (hiring tracker review) and pre-season staffing.
Day to day, you'll...
- Hire and provide leadership for assigned Operational Administrative Assistants and Operations Specialists by setting and managing against performance goals, coaching, and providing development opportunities
- Manage labor and productivity to budget and business demand
- Ensure team submits timely and accurate expense reports
- Support District General Managers through consistent and effective communication, providing updates on all operations initiatives and known issues
- Manage office readiness, partnering with Lead Field System Technicians to facilitate office readiness planning, location set up and tear down, real estate projects and office upgrades
- Ensure all supplies are available to assigned offices.
- Execute planograms, ensuring office standards are consistently met and managing supply ordering and distribution
- Prepare for Hiring and onboarding (Ready to Serve) by assisting with hiring fairs and recruitment events
- Track and resolve issues with hiring status, offer letters, pay rate exceptions, I-9 compliance, PTIN applications, training requirements and furloughs
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