Description
POSITION : Systems Administrator
DEPARTMENT : Information Technology
STATUS : Exempt
REPORTS TO : Director of Information Technology (IT)
SALARY RANGE : 80K - 85K / YEAR
H&S Bakery Family of Bakeries
The H&S Family of Bakeries is one of the largest suppliers of buns, rolls and bread products in the United States, and a Supplier of Choice for numerous restaurants in the country. Based in Baltimore, MD., we are part of a network of 10 bakeries and multiple distribution centers along the East Coast, all committed to one thing : producing the best quality bread products possible.
Job Title : Systems Administrator
The success of H&S Bakery depends on reliable IT systems that enable each department to operate efficiently. We're seeking an experienced Systems Administrator who's eager to expand their technological skills in a fast-paced, collaborative environment. This individual will be responsible for protecting critical systems and assets, developing and deploying solutions, implementing new software and hardware, providing training, and assist in developing the overall IT strategy. From the start, the Systems Administrator will take on challenging assignments, lead initiatives, and drive results. The ideal candidate is passionate about applying skills and expertise to maintain and improve systems, daily while leveraging their skills to enhance operational efficiency.
Objectives of this Role
- Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
- Take responsibility for projects and solutions within the larger business initiative
- Handle business-critical IT tasks and systems that provide commercial advantages in the marketplace
- Work with internal and external partners to communicate project status, activities, and achievements
Requirements
Admin Responsibilities
Perform Windows server administration tasks (ex : AD user / group, AD security permissions, AD group policies, print services, etc.); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlesslyMonitor datacenter and node health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when neededMaintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segmentsAssist the help desk and other teams with troubleshooting to identify root cause, and provide technical support when neededPerform routine and scheduled audits of all systems, including backup and restore proceduresPerform scheduled monthly Windows server updates and unscheduled, emergency server updates when requiredAssist IT Management and / or network support vendor as needed with projects and support. Examples include :Migrate user files from file server to MS OneDrive / TeamsPerform software upgrades such as TimberlineConfigure SolarWinds IP / Device Tracker modules for enhanced network monitoring and troubleshooting to be used by the entire TeamParticipate in the on-call rotation as well as 24 / 7 / 365 to support the company user base and team when needed. Offer backup support when Tier 1 / 2 needs to escalate critical issues after hours.Participate in ongoing professional development and training to stay abreast of industry best practices regarding security and system integrationMicrosoft 365 / Mimecast / Security
Experience with O365 Admin Center, and its Conditional Access Policies is strongly preferredMonitor mail flow and assess email system health. Ensure security policies are aligned with industry standards and best practices and make recommendations regarding new and emerging practices that will enhance the security of the H&S BakeryAudit, research, and remediate Microsoft 365 security breach attempts. Evaluate spam and phishing attempts and potential impact to the H&S email system. Produce appropriate reports and recommendations as needed.M365 / Azure / Exchange Administration - move, adds, changesActive Directory Administrator - keep Active Directory up to date, set up user access and trouble shoot permission issues, set up and manage group permissionsexperience with ManageEngine AD Manager Plus and ADAudit is a plus)
Group Policy Object administration - create, manage and troubleshoot GPO's for workstations, groups, usersCreate, manage, and run PowerShell scripts to update user accountsUse KnowBe4 for spam training to monitor phishing attempts, send out phishing tests and deploy end-user cybersecurity trainingHelp Desk
Handle technical escalations and more advance inquiries beyond the skills or knowledge of Tier 2 supportTroubleshoot escalated help desk tickets related to M365 and MimecastManage a Help Desk staff of fourMentor and share knowledge with Tier 1 / 2 support staffAssist with developing and maintaining documentation and IT Help Desk materials as neededAnalyze performance of Help Desk activities using key metrics. Identify problem areas and bring them to the attention of IT Management. Implement agreed upon solutions to enhance the quality of service and to prevent future problems.Required Skills and Qualifications
Proven success as a Systems Administrator with 1 to 3 years of experience in this roleExperience with or knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and cachingBachelor's degree (or equivalent) in information technology or computer sciencePreferred Skills and Qualifications
Experience working together with a Managed Service ProviderProfessional certificationsExperience in project management, and cloud computing (specifically Microsoft Azure)Ability to lift 50 or more poundsWhat's in it for you?
At the H&S Family of Bakeries, we value our team members and make it a priority to offer competitive compensation that encourages longevity with the company and long-term growth. We offer competitive pay and comprehensive and affordable benefits packages, including medical / dental / vision, short term disability, retirement savings, paid time off, flexible spending accounts, employee assistance program and of course - cool company swag.
Equal Opportunity Employer
We are an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
