What are the responsibilities and job description for the Business Systems Analyst position at H2 Performance Consulting?
H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor's - E-Verify.
H2 Performance Consulting (H2) is seeking a Business Systems Analyst to support a Navy contract.
The Business Systems Analyst responsibilities will include:
H2 Performance Consulting (H2) is seeking a Business Systems Analyst to support a Navy contract.
The Business Systems Analyst responsibilities will include:
- Serve as the Subject Matter Expert for the Order to Payment (OTP) Systems: NMCI Enterprise Service Tools (NEST), Central Data Repository (CDR), and Integration Solutions Framework Tools (ISF Tools)
- Serve the Contract Technical Representative (CTR) NEST Leads for all issues related to access, order, delivery, and rollover for all services ordered through NEST
- Support Service Request Management activities including defining processes, procedures, business rules, and ensuring delivery of services through the contractor ticketing system
- Manage Navy Enterprise Service Desk (NESD) tickets that are assigned to me which involves troubleshooting and resolving operational issues and fulfilling request from CTRs then closing the tickets
- Troubleshoot and resolve operational issues for the Order to Payment Systems that are reported directly to me. Escalate to appropriate team, as necessary
- Periodically review NEST training material to ensure the guides are current and accurate. Notify the Training Team of the updates needed
- Assist in creation and management of Contract Line Item Numbers (CLIN) and Sub-CLIN Line Item Numbers (SLIN) in NEST
- Conduct weekly NET Working Group meetings. Create presentations with inputs from the presenters. Provide briefings and instructions related to change to NEST
- Facilitate bi-weekly OTP Integrations meeting and monthly GOMO Systems Change Control Board meeting
- Participate in following weekly meetings - Service Order Management, NEST Planning, NEST/PEO Touchpoint
- Maintain documents on the NET Homepage and update as needed
- Support Fiscal Year Rollover of services. Assist CTRs in preparing services for rollover and post-rollover activities. Provide twice daily reporting to PCO, ACO and CTRs post-rollover
- Maintain Echelon II NET Lead POC list
- Manage Request Fulfillment Enterprise Work Instructions. Review/update work instructions. Coordinate reviews by Service Owners, CTRs and contractor. Maintain SharePoint site
- Conduct User Acceptance Testing for all NET releases
- Identify deficiencies and opportunities for improvement in NEST. Submit Change Requests as needed
- Active DoD Secret clearance required
- Experience with Order to Payment (OTP) Systems: NMCI Enterprise Service Tools (NEST), Central Data Repository (CDR), and Integration Solutions Framework Tools (ISF Tools)
- Bachelor's degree in related field (relevant experience may be substituted for education)
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
