What are the responsibilities and job description for the Help Desk Support Specialist position at H2 Performance Consulting?
H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.
H2 Performance Consulting (H2) is seeking a Mid-Level Help Desk Support Specialist to support the Naval Sea Logistics Center (NAVSEALOGCEN). The Mid-Level Help Desk Support will support all aspects of customer support for the assigned application(s).
The Mid-level Help Desk Support Specialist responsibilities will include providing:
- Phone and email support to applicable user communities
- Tiers 1, 2, and 3 customer support to analyze and resolve trouble calls, applications, or customer issues
- Workstation administration support
- Develop and maintain system documentation, online help systems, task oriented help (step-by-step guides) and online reference data.
Required Education:
• High School Degree or equivalent
• Minimum of three (3) years’ experience in providing Tier 1 and 2 help desk support assisting non-IT users for applications
Required Qualifications / Certifications:
• IAT II certification (i.e., Security CE; CySA : GICSP; GSEC; SSCP; CND; or CCNA Security)
Clearance Qualifications:
• Active Secret security clearance at the time of application
Qualified candidates may submit their resume to the career section of our company website at http://www.h2pc.com. All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.
