Associate Human Resources Representative

About this role: Wells Fargo is seeking an Associate Human Resources Operations Representative. In this role, you will: Perform a variety of routine human resources tasks pertaining to company policies, benefits, payroll, training, time away or any other related inquiries, in a service center or human resource department environment Work within internal human resources information systems (HRIS; such as ServiceNow and Workday) to assist in resolving basic issues or inquiries Assist employees on human resources related issues using developing knowledge of company personnel policies and procedures Review employee files and furnish information to authorized persons Receive direction from supervisor regularly and escalate questions and issues to more senior roles Support human resources operations; seek ways to improve processes within established procedures Required Qualifications: 6 months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: With at least 6 months of contact center experience. Preferably with HR Contact Center experience. With Bachelor's Degree or completed at least 2 years in college. With experienced in supporting different channels such as phones, chat or email. Knowledgeable in Workday, ServiceNow or Contract Resource Tool. Good problem solving and analytical skills. Able to accurately process high volume of work within established deadlines. Amenable to work on shifting schedule, mostly catered to US time. Amenable to work on selected PH/US Holidays. Job Expectations: Support customer queries for at least three core skills (Payroll, NH Benefits, Qualified Events). Process simple to moderately complex queries in trained skill areas (can be with guidance from senior HR reps or manager). Provide quality Tier 1 level support or first contact resolution for customers using the Employee Care resources (i.e., procedures, knowledge articles, alerts, etc.) Ensure quality documentation for cases. Coordinate with leadership for resolution of queries not addressed in Employee Care resources. Provide positive customer experience to employees. Posting End Date: 29 Apr 2025 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 34 on Fortune’s 2024 rankings of America’s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at www.wellsfargo.com LinkedIn: https://www.linkedin.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions.