What are the responsibilities and job description for the Customer Service Rep position at H2H Marketing?
We are seeking a Customer Service Rep to join our growing team.
This is an exciting opportunity for the right candidate to join a growing local digital marketing company right here in Central PA!
The candidate that we select will be responsible for assisting the company owners, sales department, and other supporting roles in the customer service, onboarding, client management and other tasks related to client management and overall customer satisfaction.
Responsibilities include but are not limited to:
Client Management
Customer service
Resolve customer inquiries
Sales & sales consultant support
Attend regular sales and client meetings
Various other administrative, sales and client support activities as directed by management
Manage and coordinate client support inquiries and assistance requests
Schedule and conduct regular client check in/customer review meetings
Identify, suggest and pursue client cross sale opportunities
Some prospecting and cold calling required
Additional client, account management and sales related activities as required by management
Qualifications:
At least 2 yrs of client management experience required
At least 1 yrs of sales experience preferred
Some negotiation experience preferred
Must be able to work a flexible schedule
Familiarity with CRM platforms and reporting tools
Good understanding of MS product suite (Word, PowerPoint, etc.)
Ability to build rapport with clients
Deadline and detail-oriented
Great attention to detail
General understanding of digital marketing-based solutions (online, social, etc)
What we offer:
Great professional work environment
Locally (family) owned and operated
Local office
Great pay with regular pay increases
Represent a local leader in web design, SEO, mobile apps, and digital marketing one of the fastest-growing industries in 2025 and beyond!
Interested? Apply today!
Job Type: Full-time
Pay: $12.00 - $18.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Application Question(s):
- How do you prefer that we contact you to schedule an interview (email, text, phone, etc.)?
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $12 - $18