What are the responsibilities and job description for the Guest Services 2 position at Habitat for Humanity of Kansas City?
Job Type
Full-time
Description
Full-time : 40 hours per week
Primary Team Leader : Store Manager
FLSA Classification : Hourly, Non-Exempt, Benefits Eligible
Location : Kansas City Metro Area
Job Summary : As a Guest Services 2 Representative at Habitat for Humanity of Kansas City, you play a crucial role in supporting our mission to provide affordable housing and critical home repair solutions to families in our community. You will be the face of our organization, interacting with guest shopping, donors dropping off merchandise, and volunteers in our retail store environment.
Responsibilities :
- As a key holder, responsible for opening and closing, ensuring all safety and security protocols are followed, including preparing the site for daily operations and securing store at the end of the day.
- Conduct and enter cycle counts to ensure inventory accuracy and identify discrepancies, investigating and resolving any differences to maintain accurate stock levels.
- Pull and stage transfers according to company guidelines, ensuring accuracy in quantities and product types.
- Lead, coordinate, and inspire a team of volunteers, providing clear instructions, support, and guidance to ensure effective collaboration and successful completion of tasks.
- Participate in safety training programs, identify, and report any potential hazards, and contribute to the continuous improvement of our safety culture.
- Process sales transactions accurately using point-of-sale systems, handling cash, credit, donation request and debit card payments efficiently.
- Educate guest about Habitat for Humanity of Kansas City's mission and programs, encouraging donations and participation in volunteer opportunities.
- Address guest concerns or complaints in a professional and timely manner, striving to achieve positive experience.
- Assist with receiving, organizing, and restocking inventory on the sales floor, ensuring shelves are neat, clean, product priced, and well-maintained.
- Collaborate with volunteers to accomplish tasks such as stocking shelves, organizing merchandise, and maintaining store cleanliness.
- Provide friendly and knowledgeable assistance to guest, helping them find products, answering questions, loading, and offering guidance on purchases.
- Implement and maintain creative and visually appealing displays that highlight featured products and promotions.
- Ability to work in warehouse environment with limited climate controls.
- Process donations by cleaning, testing functionality, completing minor repairs and pricing.
- Active support of Habitat for Humanity of Kansas City's values :
o Humility - We are part of something bigger than ourselves.
o Courage - We do what's right, even when it is difficult or unpopular.
o Accountability - We take personal responsibility for Habitat's mission.
Requirements
Knowledge, Skills, Abilities :
Qualifications, Education and Experience :
Physical Requirements Required to Perform Essential Functions of Job :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Salary Description
Starting at $16 per hour
Salary : $16