Resident Services Coordinator (Bilingual Required)

RESIDENT SERVICES COORDINATOR (bilingual Required)

Organization: Hacienda Community Development Corporation

Date Posted: February 22, 2025

Location: Gresham, OR

Position Type: Full-Time; Non-Exempt – 4 Day Workweek!

Primary Job Functions: Community engagement/organizing, social services

Educational Requirements: An associate's degree or higher is preferred.

Experience Requirements: At least three years

Language Requirements: Bilingual English/Spanish, Somali, or Slavic (Ukrainian/Russian) required.

Salary Range: $47,840 – 49,920/year, depending on experience, paid hourly

Description & Details:

Hacienda CDC, a trusted community development corporation that strengthens individuals and families through affordable housing, holistic services, and advocacy, is searching for a Resident Services Coordinator to bring their passion for serving people and the community while tackling new challenges with creativity and empathy.

When you join the Resident Services team at Hacienda CDC, you join a team dedicated to their work and the clients they serve. Your primary tasks will include conducting new tenant orientations, providing residents with pathways to resources, organizing various resident-focused events, fostering community building among residents and property management, and more.

The ideal candidate will be highly self-motivated, nonjudgmental, and able to express compassion for each resident. They will be familiar with trauma-informed practices, excel at relationship-building, and have a genuine joy for community building. They will embrace the inclusiveness of various cultures, ethnicities, and socioeconomic statuses and desire improved outcomes for each resident they serve.

Does this sound like you? If so, we offer:

• A mission focused on connecting low-income households and communities of color to new opportunities that support youth, families, and people on their journeys to start businesses or buy homes
• An excellent opportunity for you to make a positive impact on our communities
• A starting salary of $47,840-49,920/year, (depending on experience), paid hourly, and a generous benefits package
  
  

This position's primary responsibilities include:

• Supporting resident housing stability through resource navigation, skill-building workshops, and collaboration with property management.
• Building a network of resources to support eviction prevention, resident health, economic empowerment, and strong social connections among residents
• Completing resident intakes, maintaining resident services databases, and producing required reports in an accurate and timely manner
• Cultivating and maintaining positive relationships with residents, onsite staff, and internal Hacienda teams.
• Establishing and maintaining contact with residents through new tenant orientations, monthly resident newsletters, and daily touchpoints.
• Evaluating resident data, program assessments, and information gathered through popular education methods to inform partnerships and resident activities
• Coordinating and hosting monthly resident activities, including community events, workshops, resident meetings, and celebrations
• Facilitate weekly meetings with property managers to review rent-payment data, support planning for identified households, and program updates.
• Engaging residents in input and feedback on neighborhood initiatives, housing developments, and other projects.
  
  

Our ideal candidate must have:

• A minimum of three years of experience in community organizing or case management is required
• At least an associate's degree with two years experience in similar roles.
• Bilingual English/Spanish, Somali, or Slavic (Ukrainian/Russian) required, with the ability to communicate effectively in known language.
• The ability to be on-site daily, with a flexible schedule to work the occasional evening/weekend event.
• Strength in teamwork, organization, and task prioritization.
• A willingness to learn housing rules and regulations, such as Fair Housing, the Americans with Disabilities Act, and Reasonable Accommodations.
• The ability to handle sensitive and confidential information.
• The ability to learn and practice trauma-informed care techniques in all aspects of the position
  
  

It would be great if you also have:

• Experience or knowledge of property management and lease
• A bachelor's degree in Social Work, Psychology, Sociology, Community Development, Communications, Public Health, or related fields.
• Prior knowledge of local resources, such as food banks, OHP, school districts, and others
• Experience coordinating and stewarding partnerships
• Experience assisting newly immigrated individuals and refugees
  
  

NOTE TO CANDIDATES:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description.  Hacienda CDC is committed to building a diverse and inclusive organization, and we strongly encourage you to apply, even if you do not believe you meet every one of the qualifications as described or if you require a reasonable accommodation to apply for or perform job duties.

Hacienda CDC also recognizes the excellent leadership and teamwork capabilities of those who have served our country and acknowledges their unique viewpoints. We recognize how these skills can greatly impact our organization and the communities we serve. Therefore, all veterans are welcome and encouraged to apply. Please include your military experience on your resume so that we can prioritize you.

BENEFITS:

• Medical/Vision (HMO, PPO, HDHP options)
• Dental (PPO, HMO/ortho)
• Hacienda covers 90% of employee-only health premiums, 70% of family health premiums, 100% of dental
• 4-Day Workweek - usually Monday - Thursday
• Paid Time Off (0-2 yrs/3.6 weeks, 3-4 yrs/4.6 weeks, 5-9 yrs/5.6 weeks)
• 10 paid holidays per year
• 40I(k) Plan, 2% company match
• Flexible Spending Account (FSA)
• Health Spending Account (HSA)
• Paid Parental Leave – 6 weeks
• Tuition Reimbursement
• Professional Development
• Laptop
• Monthly cell phone stipend
• Long-term disability insurance
• Life insurance
• Employee Assistance Program
  
  

LOCATION:

Hacienda CDC headquarters are located in the Cully neighborhood, near the Portland Airport.

About Hacienda Community Development Corporation (cdc)

Hacienda CDC is a Latino-led Community Development Corporation that strengthens families by providing affordable housing, homeownership support, economic advancement, and educational opportunities.

Hacienda CDC was formed in 1992 to provide necessary housing and supportive services in Cully, a low-income, predominantly Latinx community. Today, we have 11 affordable housing communities with over 730 affordable rental homes in North and Northeast Portland, Gresham, Molalla, and Oregon City, serving over 2,100 people each year, and new affordable homes are being developed in Hillsboro. We embrace a holistic approach to development and serving Latinos throughout the region with programs in community economic development, homeownership, and youth and family services. Over the last 30 years, we have grown to become Oregon’s largest Latino-led, Latino-serving housing organization.

We are a group of dedicated professionals committed to quality outcomes. We also value work-life balance and self-care so that we remain strong and sustainable over the long term.

PAY:

The salary and wage range Hacienda advertises for the position means that the starting pay offered to the candidate will fall within the range posted. We recognize that each candidate brings with them a unique combination of experiences, education, skills, and abilities; therefore, the offer will be tailored to the individual.

A bilingual Spanish premium of up to 3% is available after 90 days upon successful completion of a language assessment. (According to policy, even if language is not required or preferred, a person can get a 1% increase).

TO APPLY:

Please submit a resume and cover letter explaining your interest in the position. If you require special assistance in completing your application, please call 504-961-6416.

HACIENDA CDC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by federal, state, or local laws.

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