What are the responsibilities and job description for the Resident Services Coordinator position at The Springs Living?
Description
Company Description
Welcome to The Springs Living! Your position is an important part of our mission at TSL. Our purpose is to change the way people think, feel and experience senior living. We want to move the needle, make it better, and make a difference in the lives of our residents, their families and each other. We spend a significant part of our lives in our “job” so let’s make that time count.
Because our residents deserve the best, you will be held to a high standard for quality and customer service.
The Resident Services Coordinator assures all service-related issues of the residents are effectively addressed as directed by The Health Services Administrator. As well as, performs certain duties related to employee health and safety.
Responsibilities:
- The RSC functions as the main point of contact for residents, families, and staff in regard to their care needs. The RSC must be an excellent communicator as they need to ensure all parties are appropriately informed.
- This position works closely with the community Administrator and DHS to ensure the accuracy of care for our treasured residents.
- The RSC serves as the primary contact for residents and their families. As the RSC, you are responsible for monitoring alert charting and communication logs, assuring Health Services employees are properly informed of changes in care, scheduling of appointments with physicians, and other health-related appointments for those we serve.
- Other responsibilities include service planning, assistance with employee scheduling, and employee recruitment and development
- Preforms all other duties as assigned by supervisor
Qualifications:
- Must have prior experience as a Caregiver and Medication Technician.
- Ability to effectively present information and respond to questions from groups of managers, residents, employees, and the general public.
- Ability to interpret a variety of instructions furnished in written, oral, electronic, or schedule form.
- Ability to read, analyze, and interpret charting standards, physician orders, or administrative regulations
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to write reports, business correspondence, and procedure manuals.
- AL & MC regulations knowledge Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
- Criminal History Check and Drug Screen required
The Springs offers the following and more!
- Medical, Dental, Vision, Matching 401K
- PayActiv provides on-demand instant access to your earned wages
- Scholarship Opportunities for employees and their children
- Career Growth
- Set Schedules
- Leadership Training and Coaching
- FREE access to Gym and Pool (before and after shifts at no cost to employee)
- Employee Assistance Program (EAP)
- FREE chiropractor/massage visits in the community
- Discounted Healthy Meals and Free Soup/Salad
- Fun and inclusive work environment
- Referral bonuses!
- Holiday Gratuity Bonus!
Additional Information:
Schedule: Sunday-Thursday
All your information will be kept confidential according to EEO guidelines
