Resident Services Coordinator

NAYA Family Center is looking for a passionate and dedicated Resident Services Coordinator to support residents and families in Portland’s Cully neighborhood. In this role, you will have the opportunity to make a positive impact by assisting individuals who have experienced unstable housing, promoting community-building, and connecting residents with vital resources. We are seeking someone who thrives in a community-focused environment, values cultural connection, and is eager to support others in a meaningful way.

NAYA offers an exceptional benefits package, including free medical, dental, and vision insurance for employees (with affordable options for family members), a 401(k) retirement plan with a 6% match, paid vacation, and 14 paid holidays.

This is a full-time role with work hours of 9 am to 6 pm with a one-hour unpaid lunch. Some evening and weekend work may be required based on project needs. Once training and onboarding are complete, there may be flexibility to work from home 1-2 day a week.

The salary for this position is $25 to $27 an hour.

Who You Are

• You have at least two years of relevant experience in housing services, social work, or community engagement.
• You are a compassionate and proactive advocate with experience working alongside diverse communities, particularly those affected by housing insecurity.
• You understand the systemic challenges contributing to homelessness and are committed to addressing them through direct service, relationship-building, and culturally responsive support.
• You are skilled in resource coordination, supporting youth and families access essential services.
• You enjoy building relationships with community partners and organizations to ensure housing stability.
• Your ability to balance empathy with professionalism ensures families receive the support they need to thrive.
• You thrive in a team-oriented workplace, are adaptable, and are willing to roll up your sleeves and pitch in, even when it’s not your job.
• You possess strong communication skills, engaging effectively with diverse groups and adapting to varied contexts.
• You demonstrate self-awareness, listening deeply, centering others, and taking accountability for your actions.
• You are consistently punctual, reliable, and dependable in support of your team and clients.
• You are proficient in computer skills, including web-based research, word processing, MS Excel, and email.

What You'll Do

• Conduct outreach efforts to new residents, introducing them to NAYA's services and programs.
• Assess resident service and support needs to sustain stable housing.
• Help residents find permanent housing, and connecting them with helpful resources.
• Develop and maintain strong relationships with landlords, property managers, and service providers to ensure a positive living environment.
• Coordinate community-building events.
• Encourage cultural engagement and connection to traditions, supporting holistic well-being.
• Maintain accurate and timely documentation, track participant progress, and ensure compliance with agency and funding requirements.
• Actively collaborate with NAYA’s housing team and broader service network to coordinate holistic support for families.
• Represent NAYA professionally in community partnerships, meetings, and advocacy efforts.

Read the full job description here.

Application Instructions Providing a cover letter helps us best understand your interest in the role, so we encourage you to submit one along with your resume. If you need accommodation during the application process, please email jobs@nayapdx.org.

Questions? Want to chat about this role before you decide to apply? Contact Erika Silver, Director of Housing & Stabilization Services, or the HR team.