What are the responsibilities and job description for the Student Worker- Adult Literacy Services Office Assistant position at HAGERSTOWN COMMUNITY COLLEGE?
The Program of Adult Literacy Services (PALS) provides non-credit students with educational and workforce training opportunities.
Primarily, we offer English-language acquisition (ESL/ELL) programs, short-term career training programs, and preparation to earn a Maryland high school diploma—GED preparation courses and the National External Diploma Program (NEDP).
Duties
Student workers in the Program of Adult Literacy Services (PALS) assist staff in a variety of office tasks, and they provide exceptional customer service to all students, staff, and visitors.
1) Front desk coverage: covering phones and office email, returning messages, making calls, providing general program information, assisting students in scheduling intake assessment appointments.
2) Office tasks: filing paperwork, making copies, organizing and distributing paperwork, entering class information and attendance into spreadsheets and other documents.
3) Intake and assessment support: welcoming students to appointments and assisting the Intake Specialist by collecting intake information, walking students to and from the Academic Testing Center, occasionally providing support during evening appointments.
4) Other tasks: completing on-campus errands; creating a welcoming and positive presence, treating others with courtesy and respect; assisting in planning and execution of workshops, PALS year-end recognition ceremony, and other events.
Special skills needed
- Familiarity with Excel spreadsheets and database use.
- Entering demographic information.
- Ability to understand and manage cloud-based file storage using OneDrive and network drives.
- Ability to navigate online calendars and forms.
- Graphic design intuition.
- Attention to detail is a MUST.
Other skills required: friendliness, maturity, the ability to maintain high level of confidentiality in conducting office assignments; excellent customer service and phone manners; organization and time management; ability to work with a positive attitude
The ability to communicate verbally in FRENCH is an asset for success in this position; written French abilities for emails and texts are welcome, and other bilingual skills, including Spanish, are greatly appreciated and encouraged.
Additional information
Regular student worker shifts are scheduled during the following times:
Monday – Friday from 8:30am – 4:30pm, and seasonal evening work from 4:30pm – 7:30pm depending on office need.
Shifts are usually scheduled in four-hour increments. Preference given to students who will be attending HCC for more than a single semester.
